Remote Customer Collaboration Specialist

Yamamotoyama; Pomona (CA); Remote; USD 33,000 - 36,000; Part time

Job summary

Yamamotoyama USA / Stash Tea Company is seeking a Customer Collaboration Associate (Customer Service Representative) to manage the sales order lifecycle, ensuring data quality from receipt to fulfillment. You will collaborate with Sales, Operations, Warehousing, and Transportation to deliver a premium, concierge-level customer experience.

Ideal candidates have a CPG background and excellent communication skills, with a proven ability to drive accurate orders while working remotely.

Qualifications

• Customer-focused and transparent communication with customers
• Understanding of EDI processes and order lifecycle
• Experience coordinating with Sales, Operations, and Transportation

Responsibilities

• Act as primary interface to customers to ensure on-time, in-full fulfillment with correct pricing
• Review and process customer purchase orders promptly
• Investigate and resolve fulfillment problems (inventory, shipments, etc.)
• Build relationships and trust with accounts through proactive communication
• Analyze data and generate reports on orders, inventory, and monthly sales
• Communicate shipment delays or changes and provide accurate delivery dates

Skills

Customer focus

EDI processes

Stakeholder management

Data-driven

Relationships builder

Process improvement

Communications

ERP systems

Excel/Word/PowerPoint

Problem solving

Decision making

Time management

Multi-tasking

Education

Bachelor’s degree in business, communication, or a related field

Tools

Sage X3

Job description

Yamamotoyama USA / Stash Tea Company is seeking a Customer Collaboration Associate (Customer Service Representative) to manage the sales order lifecycle, ensuring data quality from receipt to fulfillment. You will collaborate with Sales, Operations, Warehousing, and Transportation to deliver a premium, concierge-level customer experience.

Ideal candidates have a CPG background and excellent communication skills, with a proven ability to drive accurate orders while working remotely.