Customer Service Representative

Grand Traverse Container Inc; East Bay Township (MI); On-site; USD 35,000 - 50,000; Full time

Job summary

Grand Traverse Container Inc is seeking a customer service representative in East Bay Township, Michigan. You will maintain effective customer relations and process orders while ensuring communication between customers and production teams.

The ideal candidate should possess strong communication skills and relevant experience in customer service or equivalent education. The role requires proficiency in MS Office and strategic problem-solving to enhance customer satisfaction.

Qualifications

• Self-motivated with a strong drive to achieve results.
• Ability to read and interpret documents such as design specs and ISO documents.

Responsibilities

• Maintain effective customer relations through prompt and efficient service.
• Create detailed specs and print cards for parts according to ISO procedures.
• Process and distribute orders received from customers.
• Inform customers of prices, shipping dates, and anticipated delays.
• Create purchase orders for necessary materials.
• Compile statistics and prepare reports for management.

Skills

Strong communication

Planning

Organization skills

Mathematical ability

Excellent phone etiquette

Proficiency with MS Office

Strategic thinking

Problem-solving

Ability to multi-task

Education

Two (2) year degree or three (3) years of relevant customer service experience

Job description

PRIMARY PURPOSE

Maintain effective customer relations through prompt and efficient service, exercising judgment necessary to process customer orders, work with customers on forecast accuracy, and schedule delivery. Serve as liaison between customers, sales reps, production and shipping personnel. Overtime and schedule flexibility may be required.

ESSENTIAL DUTIES

• Create detailed specs and print cards for parts according to ISO procedures.
• Create or obtain quotes as needed.
• Process and distribute orders received from customers via phone, fax, email or company personnel.
• Make changes to or cancel orders/backorders and communicate changes to the team.
• Inform customers of prices, shipping dates, anticipated delays and any additional information needed.
• Receive, investigate and respond to all customer inquiries regarding shipments, products and complaints by implementing ISO procedures.
• Create purchase orders for necessary materials.
• Compile statistics and prepare various reports for management.
• Maintain customer files.
• Assist with answering house phones as needed.
• Other duties may be assigned to meet business needs.

KNOWLEDGE AND SKILLS

• Strong communication, planning and organization skills.
• Ability to read and interpret documents such as design specs and related ISO documents.
• Mathematical ability to calculate figures and amounts such as percentages, costs, proportions.
• Excellent phone etiquette.
• Strategic thinking and problem‑solving with a customer‑first focus.
• Proficiency with MS Office products and other computer software.
• Ability to multi‑task, work independently, and prioritize workload in a fast‑paced environment.

PHYSICAL DEMANDS

• Regular walking, talking, hearing, standing, and sitting.
• Communicate on telephone and computer.
• Vision requirements include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

WORK ENVIRONMENT

Grand Traverse Container is a manufacturing plant using corrugated paper. Work is performed in an office environment; workers may be exposed to dust, odors, and noise when in the shop area.

EDUCATION

Two (2) year degree or three (3) year relevant customer service experience or equivalent combination of education and experience that demonstrates the ability to do the job.

QUALIFICATIONS

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Self‑motivated with a strong drive to achieve results.