Customer Success & Order Fulfillment Specialist

Emerson; Tulsa (OK); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical insurance plans

Dental and vision coverage

401(k)

Job summary

Emerson in Tulsa, OK is seeking a Customer Service Representative to act as a pivotal link between customers, sales, manufacturing and operations. You will ensure seamless order fulfillment, resolve issues, and provide first-level technical support while driving customer satisfaction and revenue growth.

The role requires a high school diploma with 2-4 years of customer service experience and proficiency in MS Excel and Word.

Qualifications

• High school diploma required.
• 2-4 years of customer service experience.
• Proficient in Microsoft Excel, Word, and Office software.
• Legal authorization to work in the United States.

Responsibilities

• Serve as a trusted partner to distributors, impact partners, and internal stakeholders by delivering exceptional customer support and sales coordination.
• Leverage MRP systems to analyze inventory levels of parts and finished goods, enabling informed commitments and accurate communication with customers and sales teams.
• Own the customer complaint resolution process from initiation through closure, ensuring timely, effective resolution and a positive customer experience.
• Proactively communicate with customers regarding open issues, orders, and return material authorsisations (RMAs), providing timely updates and driving successful outcomes.
• Support achievement of customer service objectives through prompt response times, accurate order processing, and detailed documentation of customer interactions.
• Apply product knowledge and provide first-level technical support for established products, assisting customers with routine inquiries and product-related questions.
• Act as the primary liaison between customers, sales, manufacturing, engineering, quality, and operations to ensure customer requirements are understood and executed effectively.
• Coordinate cross-functional activities related to quality, engineering, and production changes to ensure customer specifications and expectations are met.
• Monitor inventory availability and product status to support customer needs, order fulfillment, and business objectives.

Skills

Customer service

MS Excel

MS Word

Interpersonal skills

Communication

Legal work status

Education

High school diploma

Associates degree

Tools

MS Excel

MS Word

Job description

Emerson in Tulsa, OK is seeking a Customer Service Representative to act as a pivotal link between customers, sales, manufacturing and operations. You will ensure seamless order fulfillment, resolve issues, and provide first-level technical support while driving customer satisfaction and revenue growth.

The role requires a high school diploma with 2-4 years of customer service experience and proficiency in MS Excel and Word.