Order Entry Specialist

Versa-Tags, INC.; Cuba (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Versa-Tags, INC. is seeking an Order Entry Specialist to join our Customer Support team in a fast-paced environment. You will input customer orders, verify details in our ERP system, and work with production to ensure accurate fulfillment.

This role emphasizes meticulous data entry, friendly customer service, and cross-functional collaboration. The position requires a high school diploma and at least one year of detailed data entry experience, with 50+ WPM and strong computer skills.

Qualifications

• High school diploma or equivalent is required.
• 1+ years of detailed data entry experience.
• Experience entering customer product orders is preferred.
• Proficient with keyboards and general computer skills.
• Data entry speed of 50+ WPM with high accuracy.
• Excellent organizational and time management abilities.
• Extremely detail-oriented with accurate ERP data entry.

Responsibilities

• Use knowledge of Versa-Tags products to enter customer purchase orders quickly and accurately.
• Verify item, pricing, customer and shipping details in the ERP system.
• Resolve discrepancies by following standard processes or escalating issues.
• Ensure orders are complete by comparing data with the original PO.
• Answer phones when needed and provide excellent service to customers and vendors.
• Collaborate with Customer Support Supervisor and General Manager to maintain service quality.
• Inform customers of deals and promotions and capture payment information when required.
• Enter all types of orders including approvals, reorders, stock and custom stock.

Job description

Versa-Tags™ has been serving promotional, automotive, and ad specialty distributors since 1970. Starting with the creation of the original, self-protecting Versa-Tag Key Tag, we have built a national reputation for producing quality printed products right here in the USA!

Versa-Tags is currently seeking a Order Entry Specialist to join our team!

Shift: Monday-Thursday 8:30am-5pm; Friday, 7:30am-4pm

What is a Versa-Tags Order Entry Specialist?

As an Order Entry Specialist in our Customer Support Department, you'll help take our customers' need into our Production team to make it a reality. We work with both stock and custom orders, and you'll make sure that the orders are input quickly and accurately so that Production knows exactly what the customer desires. This is a great role for someone who loves the details, and enjoys working in a fast-paced environment. From our Versa-Tags Key Tag to custom graphics, you'll know our products inside and out to make sure they're entered with speed and accuracy. You may assist your fellow team members with customer calls, and will at times call the customer directly to make sure you know exactly what is needed to get everything entered into our ERP system and ready to produce.

What does your day look like?

• Use extensive knowledge of products, materials, and services we provide to achieve high customer satisfaction
• Receive, review and enter customer purchase orders (POs) by verifying item, pricing, customer and shipping information
• Resolve discrepancies by following standard processes or escalating order issues to relevant team
• Compare data with original purchase order (PO) to verify order entry is accurate and complete
• Answers phones when necessary, providing excellent service to all customers, vendors, and stakeholders
• Work with the Customer Support Supervisor and with the General Manager if needed to ensure proper customer service is being delivered, and escalating issues or complaints appropriately.
• Inform customers of deals and promotions
• Take payment information and other pertinent customer account information, and enter/update in ERP system
• Enter all types of orders but not limited to: Approvals, reorders, stock and custom stock
• Other duties as assigned

Requirements

What skills can you bring to the table?

• High school diploma
• 1+ years of relevant experience processing detailed data entry
• Experience entering customer product orders preferred
• Tech savvy, with strong general computer skills.
• 50+ WPM data entry with unquestionable accuracy
• Excellent organizational and time management skills
• Extremely detail-oriented, with the ability to quickly and accurately enter data into Company databases
• Ability to maintain structured focus and productivity for long periods of time

Requirements

What skills can you bring to the table?

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