Customer Support Specialist — Fast-Paced, People-First

Versa-Tags, Inc.; Cuba (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Competitive starting pay

Medical insurance

401k match

Paid time off

Gym discount

Job summary

Versa-Tags, Inc. is seeking a Customer Service Representative to be the gateway to our company, greeting customers and providing product information in a fast-paced environment. You will resolve inquiries, help track shipping, and support the production team to deliver quality products.

The role requires strong communication, active listening, and a commitment to excellent customer service. Monday–Thursday workweek with competitive benefits and opportunities for growth.

Qualifications

• High school diploma required.
• 2+ years in fast-paced retail customer service or 1 year in a call center.
• Strong focus on quality interactions and fast service.
• Ability to work under pressure and react quickly.
• Excellent verbal and written communication with courtesy and professionalism.
• Active listening capability.
• Ability to adapt to changing environments.
• Strong time management and prioritization.
• Team-oriented and collaborative.

Responsibilities

• Open and maintain customer accounts, building trust with new and existing customers.
• Use knowledge of products and services to inform customers of deals and promotions.
• Manage high-volume calls on a multi-line system professionally and promptly.
• Provide accurate information to customers and team members.
• Ensure a positive experience for customers, vendors, and partners.
• Prepare and file new orders for re-orders with accuracy.
• Prepare samples and mail/invoices to customers and vendors.
• Escalate issues when needed while maintaining high service standards.

Skills

Communication skills

Phone etiquette

Written communication

Active listening

Customer service

Time management

Teamwork

Adaptability

Problem solving

Education

High school diploma

Tools

Epicor ERP

Job description

Versa-Tags, Inc. is seeking a Customer Service Representative to be the gateway to our company, greeting customers and providing product information in a fast-paced environment. You will resolve inquiries, help track shipping, and support the production team to deliver quality products.

The role requires strong communication, active listening, and a commitment to excellent customer service. Monday–Thursday workweek with competitive benefits and opportunities for growth.