Order Entry Representative - $25/HR

TEKsystems; Dayton (MN); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Retirement Plan

Life Insurance

Short and long-term disability

Health Spending Account

Transportation benefits

Employee Assistance Program

Time Off/Leave

Job summary

TEKsystems in Dayton, MN is seeking a customer service specialist to answer 50-80 calls per day, handle product questions, shipping and order status, and document interactions in the CRM. The role is onsite and contract-to-hire, Monday–Friday 8:15am–5pm.

You will review inquiries, process returns, respond to deductions and policy questions, and communicate via email and internal portals. Relevant experience in a customer-facing role and ERP familiarity are preferred.

Qualifications

• 2+ years of professional experience within a customer facing role (call center, dispatching, coordination, order entry, etc.)
• ERP experience (Preferred)

Responsibilities

• Answer 50-80 calls per day from customers inquiring about company products, shipping/order status, product questions, etc.
• Communicate with customers via email, and internal company portal.
• Accurately document all customer interactions via CRM system.
• Review and process customer inquiries and customer returns.
• Process and respond to customer questions for deductions on returns, requirements, and other needs (repack fees, restock fees, held invoices, policy adjustments, and various other discrepancies).
• Answer questions regarding returns policies, procedures, and research extenuating circumstances as necessary.

Skills

Customer service experience

CRM system experience

Tools

ERP systems

Job description

Description

Answer 50-80 calls per day from customers inquiring about company products, shipping/order status, product questions, etc.

Communicate with customers via email, and internal company portal.

Accurately document all customer interactions via CRM system.

Review and process customer inquiries and customer returns.

Process and respond to customer questions for deductions on returns, requirements, and other needs (repack fees, restock fees, held invoices, policy adjustments, and various other discrepancies).

Answer questions regarding returns policies, procedures, and research extenuating circumstances as necessary.

Qualifications

• 2+ years of professional experience within a customer facing role (call center, dispatching, coordination, order entry, etc.)
• ERP experience (Preferred)

Shift

Monday-Friday, 8:15am-5pm

Job Type & Location

Contract to Hire position based out of Dayton, MN.

Pay and Benefits

The pay range for this position is $18.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Dayton, MN.

Application Deadline

This position is anticipated to close on Aug 31, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

*San Francisco Fair Chance Ordinance:* Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

*Massachusetts Lie Detector:* It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

*Use of Artificial Intelligence (AI):* We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.