Customer Support Associate

American Gypsum Co.; Dallas, Northern (TX, KY); On-site; USD 38,000 - 58,000; Full time

Benefits offered by this job

Medical

Health Advocate Service

Vision

FSA Medical & Dependent Care

Tuition Reimbursement

Employee Assistance Program

Wellness Incentive Bonus Program

Life and AD&D

Short-Term and Long-Term Disability

Paid Vacation

Paid Holidays

401(k)

Job summary

American Gypsum Co. is seeking an Inside Sales Support professional responsible for sales order entry, price verification, and handling service issues via phone, email, or fax. The role emphasizes attention to detail, strong communication, and teamwork within a busy office environment in Dallas, TX.

Regular duties include order processing, distribution control, and customer relationship management. Minimum qualifications include a high school diploma or GED, 1–3 years in a call center or

Qualifications

• High school diploma or GED preferred.
• 1–3 years experience in call center or customer service.
• Advanced skills in Word, Excel and Outlook.
• Excellent verbal and written communication skills.
• Strong problem solving and analytical abilities.
• Ability to multitask and work well in a team.
• Self-motivated with accountability and minimal supervision.
• Organized and detail oriented.
• Must be able to sit for prolonged periods.
• Occasional lifting up to 25 pounds.

Responsibilities

• Enter sales orders quickly and efficiently.
• Control distribution management with daily audits on orders entered.
• Establish strong relationships with assigned customers and communicate regularly.
• Maintain relationships with outside sales force and internal departments.
• Be flexible with workloads and cover team members as needed.
• Filing and miscellaneous duties as assigned.

Skills

Attention to detail

Communication skills

Microsoft Excel

Microsoft Word

Microsoft Outlook

Call center experience

Multitasking

Teamwork

Problem solving

Education

High school diploma or GED

Tools

MS Office

Job description

This position is responsible for sales order entry, price verification, invoice discrepancy investigations, adhering to Control Distribution by territory and customer segment, managing service issues via phone, email or fax and providing inside sales support. The position requires exceptional attention to detail and strong communication skills.

REGULAR DUTIES

• Enter sales orders quickly and efficiently
• Control distribution management, awareness and implementation along with daily audits on orders entered
• Establish strong relationships with assigned customers, including daily communication, ship schedule distribution, and other customer requests
• Establish strong working relationships with outside sales force
• Maintain strong communications with team members. Must be flexible with workloads, work hours, market conditions and serving as back-up for team members.
• Maintain strong communication with all other internal departments
• Manage and research all discrepancies with extensive knowledge of internal software, documents and procedures within the allowed timeframe
• Filing
• Perform additional duties as assigned

MINIMUM QUALIFICATIONS

• High school diploma or GED desired
• 1 to 3 years experience in call center or customer service
• Advanced computer skills to include Microsoft Word, Excel and Outlook
• Excellent verbal and written communication skills
• Strong focus on problem solving and analytical skills
• Ability to multitask
• Strong work ethic
• Must be well organized and work well in a team environment
• Must be self-motivated, display accountability and work with minimal supervision

ESSENTIAL FUNCTIONS

• Proficient oral and written skills
• Exercises sound judgment within assigned responsibilities
• Manage multiple tasks in a fast-paced environment
• Presents professional and personable image with a positive attitude
• Must be able to sit for prolonged periods of time. Must have manual dexterity to type on a computer keyboard.
• Continued hand/wrist motion is required to operate computer and office machinery
• Must be able to read papers and reports without assistance
• The ability to bend and twist is required for filing
• Occasional lifting of up to 25 pounds

WORKING CONDITIONS

• Regular, full predictable attendance in the office is an essential function of the job
• Must have reliable in-home internet service
• Monday – Friday vary from 6:00 a.m. – 5:00 p.m.; 8-hr shifts. Must have ability to change shifts as needed to meet operational needs.
• Occasional evening or weekend work may be required to fulfill assigned duties

This Position Description is not an exclusive or exhaustive list of all job functions for this job position or for any particular employee.

BENFITS OFFERED ON YOUR FIRST DAY!

• Medical
• Health Advocate Service
• Vision
• FSA Medical & Dependent Care
• Tuition Reimbursement
• Employee Assistance Program
• Wellness Incentive Bonus Program
• Life and AD&D
• Short-Term and Long-Term Disability
• Paid Vacation
• Paid Holidays
• 401(k)

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.