Customer Service Representative

TEKsystems; Olathe (KS); On-site; USD 21,593 - 30,754; Full time

Job summary

TEKsystems is seeking Customer Service Representatives for a contract-to-hire role based in Olathe, KS. You will handle work ticket orders for national accounts, verify customer requests, and book/dispatch purchase orders to subcontractors to ensure timely service.

This onsite position requires strong computer skills and a detail-oriented approach. The role is entry level with a competitive hourly wage and benefits eligibility for a temporary basis, with an anticipated closure date of July 31,

Qualifications

• Ability to handle multiple computer systems with attention to detail.
• Entry level position seeking motivated individuals.
• Contract-to-hire arrangement based in Olathe, KS.

Responsibilities

• Handle work ticket orders for national accounts received electronically or by phone, with outbound calls.
• Qualify and verify customer requests.
• Check technicians in and out, and book/dispatch purchase orders to subcontractors or divisions promptly.
• Manage customer service requests to ensure prompt, knowledgeable service.
• Other duties as assigned.

Skills

Customer service

Customer support

Call center

Job description

TEKsystems is proud to partner with a locally owned, community-focused organization in search of Customer Service Representatives to join their diverse and inclusive team. This is a fantastic opportunity to work with a company that supports some of the nation's most recognized brands, including Lowe's, Amazon, Target, and Walmart.

What You Will Do:

• Responsible for handling work ticket orders for their national accounts received electronically or by phone, a lot of the calls can be outbound in nature.
• Qualifying/verifying customer requests.
• Checking technicians in and out, and booking/dispatching purchase orders to subcontractors or divisions in a timely manner.
• Effectively managing Customer Requests for service by ensuring prompt, knowledgeable service to the customers' satisfaction.
• Other duties as assigned.

Skills

• Customer service
• Customer support
• Call center

Top Skills Details

• Customer service
• Customer support

Additional Skills & Qualifications

• This role will have to handle different computer systems so it is very important to bring in computer-savvy folks. Attention to detail and ability to handle fast paced environment.

Experience Level

Entry Level

Job Type & Location

This is a Contract to Hire position based out of Olathe, KS.

Pay and Benefits

The pay range for this position is $19.00 - $19.00/hr.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Olathe,KS.

Application Deadline

This position is anticipated to close on Jul 31, 2026.

Employer Equality Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.