Customer Support- Hybrid After 90 Days

TEKsystems; BLOOMINGTON (MN); Hybrid; USD 25,000 - 33,000; Full time

Job summary

TEKsystems in Bloomington, MN is seeking a Customer Service Representative - Health Benefits to support the administration of health insurance benefits for members. The role handles inbound calls from providers and members regarding claims, benefits, eligibility, and coverage questions.

This contract-to-hire position expects you to manage 50 to 60 calls per day, require strong customer service and problem-solving skills, and prefer prior healthcare or call center experience.

Qualifications

• Must have strong customer service and problem-solving skills.
• Call center experience is required.
• Healthcare industry experience preferred.
• Must be able to type 50 WPM.

Responsibilities

• Handle inbound calls from providers and members regarding claims, benefits, eligibility, and coverage questions.
• Maintain 50–60 calls per day on average.
• Provide accurate information and resolve inquiries efficiently.

Skills

Customer service

Typing 50 WPM

Call center experience

Problem solving

Job description

Customer Service Representative - Health Benefits

This role supports the administration of health insurance benefits for members. Representatives handle inbound calls from both healthcare providers and members regarding claims, benefits, eligibility, and coverage questions. The position averages 50 to 60 incoming calls per day and requires strong customer service and problem-solving skills. Previous call center experience is required, and healthcare industry experience is preferred.

Must be able to type 50 WPM

Job Type & Location

This is a Contract to Hire position based out of Bloomington, MN.

Pay and Benefits

The pay range for this position is $21.00 - $21.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Bloomington,MN.

Application Deadline

This position is anticipated to close on Sep 3, 2026.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.