Order Entry & Customer Support Specialist — 6‑Month Contract

Techneeds LLC; Beverly (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Techneeds LLC is seeking a Customer Service Administrator for a 6-month on-site assignment. You will support a Client Services team by handling customer-facing order entry, maintaining CRM/ERP data, and coordinating with Sales, Supply Chain, Shipping, and Finance to ensure on-time delivery.

The role involves entering and qualifying orders, reviewing purchase orders/contracts, responding to inbound customer calls, managing quotes, and addressing post-sale issues such as RMAs.

Qualifications

• Recent experience doing order entry for a manufacturing company.
• Experience using ERP systems for order entry and order processing (SAP is a plus, not required).
• Experience with CRM and ERP database maintenance (account setup and ongoing data management).
• Ability to provide inbound phone support for customer inquiries and order status.
• Experience with purchase order review and contract review to qualify and process orders.
• Experience coordinating with Supply Chain/Inventory, Shipping/Logistics, and Finance to support on-time delivery and customer communication.
• Comfort supporting quotes and quote management and addressing post-sale issues (including RMA / return materials authorization processes).
• Ability to complete projects with minimal supervision and handle “other tasks as assigned”.
• Must be comfortable with a 6-month contract (not a temp-to-perm role).

Skills

Order entry

CRM maintenance

ERP data management

Phone support

Contract review

Cross-functional coordination

Quote management

RMA processes

Project completion

Tools

SAP

CRM software

ERP software

Job description

Techneeds LLC is seeking a Customer Service Administrator for a 6-month on-site assignment. You will support a Client Services team by handling customer-facing order entry, maintaining CRM/ERP data, and coordinating with Sales, Supply Chain, Shipping, and Finance to ensure on-time delivery.

The role involves entering and qualifying orders, reviewing purchase orders/contracts, responding to inbound customer calls, managing quotes, and addressing post-sale issues such as RMAs.