Order Entry & Customer Support Specialist

Charlotte Pipe; Charlotte, Northern (NC, KY); Hybrid; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) retirement plan with company 2%

Paid Time Off (PTO)

Company-paid holidays

Professional development

Job summary

Charlotte Pipe and Foundry Company is seeking an Order Entry Associate to ensure accurate and timely processing of customer orders within SAP and other systems. You will collaborate with Sales, Customer Service, Operations, and internal partners to maintain data accuracy and support business objectives.

The role focuses on order processing, customer service, and process improvement, with opportunities for growth in a manufacturing setting in Charlotte, NC.

Qualifications

• High school diploma or equivalent.
• Strong customer service orientation and commitment to delivering high-quality support.
• Excellent verbal and written communication skills.

Responsibilities

• Enter customer orders accurately and efficiently into SAP and other applicable systems.
• Review, release, and process incoming orders in accordance with procedures and SLAs.
• Verify order information for completeness, accuracy, and compliance with company requirements.
• Monitor order status and assist in resolving order-related discrepancies or issues.

Skills

Customer service orientation

Communication skills

Attention to detail

Time-management

Teamwork

Education

Bachelor’s degree in Business, Supply Chain, or related field

Tools

SAP

ERP systems

Microsoft Office

Job description

Charlotte Pipe and Foundry Company is seeking an Order Entry Associate to ensure accurate and timely processing of customer orders within SAP and other systems. You will collaborate with Sales, Customer Service, Operations, and internal partners to maintain data accuracy and support business objectives.

The role focuses on order processing, customer service, and process improvement, with opportunities for growth in a manufacturing setting in Charlotte, NC.