Customer Service & Order Entry Specialist

Manpower; Bethel (CT); Vor Ort; USD 28.000 - 39.000; Vollzeit

Benefits dieser Stelle

Health insurance

Vision insurance

Paid time off

Retirement plan

Zusammenfassung

Manpower, Inc. is seeking a diligent Order Entry / Customer Service Specialist in Bethel, CT.

You will ensure accurate order processing, act as a liaison among customers and internal departments, and help drive timely fulfillment with high customer satisfaction. The role requires 1–3 years in order entry or related admin support, proficiency with SAP and Microsoft Office, and strong communication and multitasking abilities.

Qualifikationen

• 1–3 years of experience in order entry, customer service, or administrative support.
• Proficiency in Microsoft Office and familiarity with SAP.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to multitask and manage time effectively.
• Customer-focused mindset with a problem-solving attitude.
• Must be well organized to work with each department.

Aufgaben

• Process customer orders accurately and efficiently using the SAP order management systems.
• Verify order details, including pricing, product codes, quantities, and shipping information.
• Respond to customer inquiries via phone, email, or chat regarding order status, product availability, and delivery timelines.
• Resolve issues related to order discrepancies, returns, or delays with professionalism and urgency.
• Coordinate with internal teams (sales, warehouse, shipping) to ensure smooth order fulfillment.
• Maintain customer records and update account information as needed.
• Generate reports on order activity, backorders, and customer feedback.
• Support sales team with quotes, product information, and follow-up communications.

Kenntnisse

Attention to detail

Verbal and written communication

Multitasking

Customer-focused mindset

Organizational skills

Order entry experience

Tools

SAP

Microsoft Office

Jobbeschreibung

Customer Service & Order Entry Specialist

• Reference Number: 5910553
• Published Date: 11/02/2026
• Job Type: Permanent
• Industry: Administration and Support
• Hours: Full Time

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This position works for an international machine/tooling components manufacturer and supports three separate departments. We are a small sales office with a limited number of employees located here in the US and responsibilities will include various administrative tasks to support each department with the overall goal of success and profitability.

Job Title: Order Entry / Customer Service Representative

Job Overview

The Order Entry / Customer Service Representative plays a critical role in ensuring accurate order processing and delivering exceptional customer support. This position serves as a liaison between customers and internal departments, ensuring timely and precise fulfillment of orders while maintaining high levels of satisfaction.

Key Responsibilities

• Process customer orders accurately and efficiently using the SAP order management systems.
• Verify order details, including pricing, product codes, quantities, and shipping information.
• Respond to customer inquiries via phone, email, or chat regarding order status, product availability, and delivery timelines.
• Resolve issues related to order discrepancies, returns, or delays with professionalism and urgency.
• Coordinate with internal teams (sales, warehouse, shipping) to ensure smooth order fulfillment.
• Maintain customer records and update account information as needed.
• Generate reports on order activity, backorders, and customer feedback.
• Support sales team with quotes, product information, and follow-up communications.

This position works for an international machine/tooling components manufacturer and supports three separate departments. We are a small sales office with a limited number of employees located here in the US and responsibilities will include various administrative tasks to support each department with the overall goal of success and profitability.

Job Title: Order Entry / Customer Service Representative

Job Overview

The Order Entry / Customer Service Representative plays a critical role in ensuring accurate order processing and delivering exceptional customer support. This position serves as a liaison between customers and internal departments, ensuring timely and precise fulfillment of orders while maintaining high levels of satisfaction.

Key Responsibilities

• Process customer orders accurately and efficiently using the SAP order management systems.
• Verify order details, including pricing, product codes, quantities, and shipping information.
• Respond to customer inquiries via phone, email, or chat regarding order status, product availability, and delivery timelines.
• Resolve issues related to order discrepancies, returns, or delays with professionalism and urgency.
• Coordinate with internal teams (sales, warehouse, shipping) to ensure smooth order fulfillment.
• Maintain customer records and update account information as needed.
• Generate reports on order activity, backorders, and customer feedback.
• Support sales team with quotes, product information, and follow-up communications.

Required Skills and Qualifications

• 1–3 years of experience in order entry, customer service, or administrative support.
• Proficiency in Microsoft Office and familiarity with SAP.
• Strong attention to detail and organizational skills.
• Excellent verbal and written communication abilities.
• Ability to multitask and manage time effectively.
• Customer-focused mindset with a problem-solving attitude.
• Must be well organized to work with each department.

Preferred Qualifications

• Experience in manufacturing and/or distribution environments.
• Knowledge of inventory management or logistics processes.

Compensation and Benefits

• Competitive hourly wage or salary (based on experience).
• Health, and vision insurance.
• Paid time off and holidays.
• Retirement plan options.