Order Entry & Customer Service Liaison | Fast-Paced Manufacturing

twenty2 wallpaper; Naugatuck (CT); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

PTO 17 days

Holiday program

Medical/Dental/Vision

401k

Job summary

TWENTY2 is a female-led, high end private label wallpaper and textiles production company. We are hiring for a full-time, In-Office, Orders Liaison (Order Entry / Customer Service) to join our growing team.

The Orders Liaison is the driving force behind the daily order-to-invoice lifecycle and the primary voice of customer transaction management. Reporting to the Orders Lead, you will execute flawless data entry, interpret complex purchase orders, and ensure operational accuracy, while

Qualifications

• 2+ years of experience in order entry, data coordination, or transaction-focused customer service within a manufacturing, design, or fast-paced distribution environment.
• Proven track record of high-accuracy data entry, with an ability to manage repetitive, detail heavy workflows without losing precision.
• Experience navigating ERP or CRM software (Odoo, Salesforce, or similar platforms) for order management and customer data maintenance.
• Strong verbal and written communication skills, with the ability to convey logistical information clearly and empathetic to customers.
• Exceptional time-management skills, comfortable working against strict 24- and 48-hour operational deadlines.

Responsibilities

• Execute flawless entry of all incoming purchase orders into the ERP system, ensuring absolute accuracy across quantities, pricing, shipping methods, and SKU selections.
• Ensure accurate delivery expectations by confirming all new orders promptly, in accordance with stated lead times.
• Interpret complex customer POs with a sharp eye for detail, verifying pricing against current contracts or promotions, checking stock availability, and resolving data discrepancies before processing.
• Maintain strict timeline adherence by ensuring all Sales Orders are fully entered and corresponding invoices are successfully generated within the required 48-hour window.
• Calculate and apply the relevant Rush Policy with accuracy.
• Manage the Customer Order Journey relationship, providing proactive, transparent, and timely updates on order status, tracking details, and potential shipping delays in the established TWENTY2 way.
• Process order changes and updates in real time, ensuring the ERP system, production team, and customer documentation remain perfectly synchronized.
• Own the maintenance of customer profiles, ensuring customer contact cards are meticulously updated with current shipping preferences, billing details, and communication notes.
• Identify and confirm receipt of development orders during the intake process and seamlessly elevate them to the accounts team for proper vetting and setup.
• Act as the front-line intake coordinator for the complaint department, receiving all customer and installation issues with a composed and helpful communication style.
• Meticulously gather the "operational truth" for every complaint, compiling necessary photos, site details, order history, and data logs to build a complete case file.
• Handle standard, baseline transaction exceptions according to established company policies, while systematically formatting and escalating complex or high-stakes disputes to the Orders Lead for leadership review.
• Partner closely with the Orders Lead to flag immediate entry bottlenecks, systemic data errors, or high volume spikes that require additional tactical support.
• Collaborate with Production and Shipping teams to advocate for customer requests, coordinate special handling instructions, and track down delayed shipments.

Skills

Order entry

Data coordination

Customer service

ERP/CRM software

Communication

Time management

Tools

Odoo

Salesforce

Job description

TWENTY2 is a female-led, high end private label wallpaper and textiles production company. We are hiring for a full-time, In-Office, Orders Liaison (Order Entry / Customer Service) to join our growing team.

The Orders Liaison is the driving force behind the daily order-to-invoice lifecycle and the primary voice of customer transaction management. Reporting to the Orders Lead, you will execute flawless data entry, interpret complex purchase orders, and ensure operational accuracy, while