Order Entry & Customer Care Specialist (ERP/EDI)

Mapei Marine; Garland (TX); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Free medical insurance

Paid time off

401K with matching

Dental and vision programs

Telemedicine services

Tuition reimbursement

Discounts on home/auto insurance

Life insurance

Job summary

MAPEI Corporation, a global leader in construction chemicals and building materials, is seeking a Customer Service Order Entry Specialist in Garland, TX. You will enter, verify, and process customer orders in our ERP, confirm pricing and inventory, and coordinate with internal teams to ensure timely order fulfillment.

The role requires at least two years of data entry or customer service experience and proficiency with ERP systems such as Microsoft D365, plus EDI.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of experience in data entry and/or customer service.
• Proficiency in data entry software, ERP systems such as Microsoft D365, CRM applications, and Microsoft Outlook, Excel, and Word.
• Experience with Electronic Data Interchange (EDI).
• Strong attention to detail, accuracy, and organization, with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication, customer service, and problem-solving skills, with a collaborative approach to working with customers and internal teams.

Responsibilities

• Enter, update, and process customer orders accurately in the company’s ERP system.
• Verify order details, pricing, and inventory availability; assign appropriate ship dates and shipping locations.
• Monitor and validate Electronic Data Interchange (EDI) orders, maintain product cross-references, and resolve transaction issues.
• Partner with Account Specialists and internal teams to address customer inquiries and support timely order fulfillment.
• Provide order confirmations and maintain organized electronic purchase order records.
• Process order changes and cancellations, resolving discrepancies in product descriptions, quantities, and pricing.
• Perform assigned tasks in conformance with procedures and instructions established in the Business Management System (BMS) and in compliance with applicable Environmental, Health, and Safety (EHS) regulatory requirements.
• Perform other related duties as assigned.

Skills

Data entry

Customer service

Attention to detail

Communication

Problem solving

Education

High School Diploma or GED

Tools

Microsoft D365

EDI

Excel

Outlook

Job description

MAPEI Corporation, a global leader in construction chemicals and building materials, is seeking a Customer Service Order Entry Specialist in Garland, TX. You will enter, verify, and process customer orders in our ERP, confirm pricing and inventory, and coordinate with internal teams to ensure timely order fulfillment.

The role requires at least two years of data entry or customer service experience and proficiency with ERP systems such as Microsoft D365, plus EDI.