Customer Service Rep (Dalton, GA)

MAPEI Inc.; Dalton (GA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Medical insurance

Paid time off

401K with match

Dental & Vision

Telemedicine

Job summary

MAPEI Inc. in Dalton, GA is seeking a Customer Service Order Entry Specialist to keep orders moving smoothly by entering and verifying details in the ERP system. You will coordinate with internal teams and provide timely order confirmations to ensure accurate fulfillment.

The role requires at least two years in data entry or customer service, with ERP/EDI experience and strong attention to detail. Competitive benefits accompany the position.

Qualifications

• Two years of data entry or customer service experience.
• Proficiency with ERP systems and MS Office tools.
• Experience with EDI is a plus.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Enter, update, and process customer orders accurately in the ERP system.
• Verify order details, pricing, and inventory; assign ship dates and locations.
• Monitor and validate EDI orders, maintain product references, resolve issues.
• Collaborate with Account Specialists to address inquiries and fulfillment.
• Provide order confirmations and maintain electronic purchase order records.
• Process order changes and cancellations, resolve pricing discrepancies.
• Adhere to BMS procedures and EH&S requirements.
• Perform other duties as assigned.

Skills

Data entry

Customer service

Attention to detail

Communication skills

Problem-solving

Multitasking

Education

High school diploma or GED

Tools

Microsoft D365

CRM

Microsoft Outlook

Excel

Word

Job description

Join MAPEI Corporation, a global leader in the manufacturing of construction chemicals and building materials, including adhesives, sealants, and specialty products used in flooring, tile, and concrete restoration. As a Customer Service Order Entry Specialist, you’ll help keep customer orders moving smoothly by entering and verifying order details, coordinating with internal teams, and providing timely order confirmations. Your accuracy and commitment to service will help deliver a positive customer experience.

Key Responsibilities:

• Enter, update, and process customer orders accurately in the company’s ERP system.
• Verify order details, pricing, and inventory availability; assign appropriate ship dates and shipping locations.
• Monitor and validate Electronic Data Interchange (EDI) orders, maintain product cross-references, and resolve transaction issues.
• Partner with Account Specialists and internal teams to address customer inquiries and support timely order fulfillment.
• Provide order confirmations and maintain organized electronic purchase order records.
• Process order changes and cancellations, resolving discrepancies in product descriptions, quantities, and pricing.
• Perform assigned tasks in conformance with procedures and instructions established in the Business Management System (BMS) and in compliance with applicable Environmental, Health, and Safety (EHS) regulatory requirements.
• Perform other related duties as assigned.

What's in it for you:

• Base hourly pay rate between $22.00 and $23.00 p/hr, based on experience.
• FREE MEDICAL INSURANCE for our employees or the option of a highly competitive medical plan with minimal monthly employee contributions and low deductibles.
• 17 Days of paid, sick and vacation time annually (days are prorated in year one).
• 401K retirement with up to 6% matching program.
• Excellent dental, vision programs, flex spending accounts, employer paid life insurance and free tele-med physician services.
• Various other company employee-centric perks initiatives; tuition reimbursement programs, discounted home/auto insurance programs, supplemental life insurance, and more.

Qualifications:

• High school diploma or equivalent required.
• Minimum of two years of experience in data entry and/or customer service.
• Proficiency in data entry software, ERP systems such as Microsoft D365, CRM applications, and Microsoft Outlook, Excel, and Word.
• Experience with Electronic Data Interchange (EDI).
• Strong attention to detail, accuracy, and organization, with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication, customer service, and problem-solving skills, with a collaborative approach to working with customers and internal teams.

Equal Opportunity Employer – Minority/Female/Disability/Veteran (M/F/D/V)
MAPEIN

About Us

MAPEI is a world leader in the manufacturing of solutions of excellence for the building industry. Founded in Milan in 1937, MAPEI has more than 11,000 employees worldwide, with 100 subsidiaries in 57 countries and 86 manufacturing plants in 35 nations. Working for MAPEI

Our products are sold in residential and commercial channels, including national retail organizations. Some of our products include mortars, grouts, adhesives, concrete restorations products and various types of concrete and cement admixtures. We are extremely focused on green and sustainability initiatives, currently channeling 70% of our research work done into the development of sustainable products.

Job Info

• Job Identification 5363
• Job Category SALES & CUSTOMER SERVICE
• Posting Date 11/06/2026, 03:37 PM
• Degree Level High School Diploma or GED
• Job Schedule Full time
• Job Shift Day
• Locations 2308 Dalton Industrial Court, Dalton, GA, 30721, US