Sports Line Order Entry Specialist — ERP & EDI

Mapei Marine; Garland (TX); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Free medical insurance

Paid time off 17 days annually

401K with up to 6% match

Dental and vision plans

Telemedicine services

Tuition reimbursement

Job summary

MAPEI Corporation in Garland, TX is seeking a Customer Service Order Entry Specialist for our Sports Line. You will enter and verify orders, coordinate with internal teams, and provide timely order confirmations to ensure smooth order flow.

You will work with ERP systems, EDI, and CRM tools, requiring sharp data entry skills, attention to detail, and excellent communication to support order fulfillment and customer satisfaction.

Qualifications

• High school diploma or equivalent required.
• Minimum of two years of experience in data entry and/or customer service.
• Proficiency in data entry software, ERP systems such as Microsoft D365, CRM applications, and Microsoft Outlook, Excel, and Word.
• Experience with Electronic Data Interchange (EDI).
• Strong attention to detail, accuracy, and organization, with the ability to manage multiple priorities in a fast-paced environment.
• Strong communication, customer service, and problem-solving skills, with a collaborative approach to working with customers and internal teams.

Responsibilities

• Enter, update, and process customer orders accurately in the company’s ERP system.
• Verify order details, pricing, and inventory availability; assign appropriate ship dates and shipping locations.
• Monitor and validate Electronic Data Interchange (EDI) orders, maintain product cross-references, and resolve transaction issues.
• Partner with Account Specialists and internal teams to address customer inquiries and support timely order fulfillment.
• Provide order confirmations and maintain organized electronic purchase order records.
• Process order changes and cancellations, resolving discrepancies in product descriptions, quantities, and pricing.
• Perform assigned tasks in conformance with procedures and instructions established in the Business Management System (BMS) and in compliance with applicable Environmental, Health, and Safety (EHS) regulatory requirements.
• Perform other related duties as assigned.

Skills

Data entry

Customer service

ERP systems

D365

CRM

Excel

Outlook

EDI

Education

High School Diploma

Tools

Microsoft D365

Job description

MAPEI Corporation in Garland, TX is seeking a Customer Service Order Entry Specialist for our Sports Line. You will enter and verify orders, coordinate with internal teams, and provide timely order confirmations to ensure smooth order flow.

You will work with ERP systems, EDI, and CRM tools, requiring sharp data entry skills, attention to detail, and excellent communication to support order fulfillment and customer satisfaction.