Order Entry & Customer Care Specialist

Mapei Marine; Dalton (GA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Free medical insurance

401K with up to 6% match

17 days paid time off

Dental and vision programs

Tele-med services

Job summary

MAPEI Corporation is seeking a Customer Service Order Entry Specialist to accurately enter and verify customer orders in the ERP system, coordinate with internal teams, and provide timely order confirmations. You will monitor EDI orders, resolve discrepancies, and support fulfillment while maintaining organized records.

The position requires a high school diploma or GED and at least two years in data entry or customer service. Training includes ERP (D365), CRM, Outlook, Excel and Word usage.

Qualifications

• Two years of data entry and/or customer service experience.
• Strong attention to detail, accuracy, and organization.
• Excellent communication and problem-solving skills.

Responsibilities

• Enter, update, and process customer orders accurately in the ERP system.
• Verify order details, pricing, and inventory availability; assign ship dates and locations.
• Monitor and validate EDI orders and resolve transaction issues.
• Collaborate with Account Specialists and internal teams to address inquiries and support fulfillment.
• Provide order confirmations and maintain electronic purchase order records.
• Process order changes and cancellations while resolving discrepancies.

Skills

Data entry

Customer service

Education

High School Diploma or GED

Tools

Microsoft D365

CRM applications

Outlook

Excel

Word

Job description

MAPEI Corporation is seeking a Customer Service Order Entry Specialist to accurately enter and verify customer orders in the ERP system, coordinate with internal teams, and provide timely order confirmations. You will monitor EDI orders, resolve discrepancies, and support fulfillment while maintaining organized records.

The position requires a high school diploma or GED and at least two years in data entry or customer service. Training includes ERP (D365), CRM, Outlook, Excel and Word usage.