Sports Line Order Entry & Customer Support Specialist

Mapei Marine; Dalton (GA); On-site; USD 30,000 - 32,000; Full time

Benefits offered by this job

Free medical insurance

Paid time off

401K with 6% match

Dental and vision plans

Flex spending accounts

Life insurance

Telemedicine

Job summary

MAPEI Corporation in Dalton, GA seeks a Customer Service Order Entry Specialist for our Sports and OEM line to keep orders moving smoothly by entering and verifying orders, coordinating with internal teams, and providing timely confirmations.

Your accuracy and commitment to service will help deliver a positive customer experience. Two years in data entry or customer service and ERP/MS Office experience are preferred.

Qualifications

• Two years minimum in data entry or customer service.
• Proficiency with ERP systems (e.g., D365), CRM apps, and MS Office (Outlook, Excel, Word).
• Strong attention to detail, accuracy and organization.

Responsibilities

• Enter, update, and process customer orders in ERP.
• Verify order details, pricing, and inventory; assign ship dates and locations.
• Monitor EDI orders and maintain product cross-references.
• Partner with Account Specialists and internal teams to respond to inquiries.
• Provide order confirmations and maintain purchase order records.
• Process changes and cancellations; resolve pricing discrepancies.
• Follow BMS procedures and comply with EHS requirements.
• Perform other related duties as assigned.

Skills

Data Entry

Customer Service

EDI

D365 ERP

CRM Software

Outlook

Excel

Word

Education

High School Diploma or GED

Tools

Microsoft D365

Outlook

Excel

Word

Job description

MAPEI Corporation in Dalton, GA seeks a Customer Service Order Entry Specialist for our Sports and OEM line to keep orders moving smoothly by entering and verifying orders, coordinating with internal teams, and providing timely confirmations.

Your accuracy and commitment to service will help deliver a positive customer experience. Two years in data entry or customer service and ERP/MS Office experience are preferred.