Order Entry Analyst: CRM & Customer Care

RAM Mounts; Seattle (WA); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Employer paid Medical, Dental, Vision, and Life Insurance

Two weeks of PTO (up to three weeks with tenure)

401k with up to 4% employer match

Additional paid parental leave

Quarterly catered lunch events

Job summary

A leading manufacturer of mounting solutions is seeking a full-time Sales and Customer Service Associate in Seattle. The role involves managing inbound customer communications, processing orders, and supporting the sales team. Required skills include clear communication and proficiency in MS Office and CRM software. This position offers competitive pay and benefits including medical, dental, and PTO.

Responsibilities

• Manage inbound customer communications using standardized response workflows.
• Enter and update customer orders with a focus on accuracy.
• Provide order status updates and shipping information.
• Maintain accurate customer records in the CRM.
• Process high-volume EDI orders.
• Support account management and sales teams with administrative coordination.
• Monitor the full order lifecycle to identify root causes of delays.
• Participate in process improvement initiatives.

Skills

Clear verbal and written communication skills

Able to work in fast-paced, self-directed environment

Proficient computer skills including MS Office and CRM software

Excellent telephone sales and service skills

Highly organized and efficient

Excellent time management skills

Energetic with a self-starter mentality

Education

High school diploma

Degree from a 2 or 4-year accredited university

Tools

MS Office

CRM software

Job description

A leading manufacturer of mounting solutions is seeking a full-time Sales and Customer Service Associate in Seattle. The role involves managing inbound customer communications, processing orders, and supporting the sales team. Required skills include clear communication and proficiency in MS Office and CRM software. This position offers competitive pay and benefits including medical, dental, and PTO.