Customer Account Specialist

Mayville Engineering Company, Inc.; Northern (KY); Hybrid; USD 38,000 - 58,000; Full time

Job summary

Mayville Engineering Company, Inc. is seeking a detail-oriented Customer Service/Order Entry specialist to enter and process sales orders, review pricing, and respond to inquiries to ensure customer satisfaction.

You will collaborate with Sales, Production Control, Shipping, and Materials to meet customer needs, resolve issues promptly, and contribute to continuous improvement efforts within the function. This role supports accurate order processing and timely communication with customers.

Qualifications

• Solid verbal and written communication abilities.
• Experience with ERP systems and order processing.
• Demonstrated problem solving and data analysis skills.
• Strong attention to detail and organization.

Responsibilities

• Enter and process sales orders accurately and timely.
• Review pricing on orders for quotes and pricing policies.
• Address and resolve customer inquiries, complaints, and interactions promptly.
• Coordinate with Sales, Production Control, Shipping, and Materials to meet customer needs.
• Escalate issues to appropriate resources as needed.
• Identify issues proactively and suggest solutions.
• Contribute to continuous improvement projects within the function.
• Perform other duties as assigned.

Skills

Communication skills

Problem solving

Attention to detail

Time management

Education

High school diploma or GED

Tools

ERP systems

Job description

Enters and processes orders, researches customer issues, prepares correspondence, and fulfills customer needs to ensure customer satisfaction.

Job Responsibilities

• Enters and processes sales orders accurately and in a timely manner.
• Reviews pricing on orders to ensure alignment with quotes and pricing policies.
• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
• Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met.
• Escalates issues to appropriate resource as needed.
• Preemptively identifies issues and suggests ways to solve.
• Contributes to continuous improvement projects within function.
• Completes other duties as assigned.

Job Skills Requirements

• Solid communication skills (verbal and written) and interpersonal skills.
• Knowledge and understanding of Enterprise Resource Planning (ERP) systems.
• Good problem solving and data analysis skills.
• Strong attention to detail.
• Good organizational and time management skills.

Educational Requirements

• High school diploma, GED, or equivalent required.

Experience Requirements

• Prior customer service experience preferred.

Travel Required

No .

Equal Opportunity Employer
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