Customer Account Specialist

Mayville Engineering Co; Byron Township (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Mayville Engineering Company, Inc. in Michigan seeks a Customer Service Order Processor to ensure accurate order entry, timely processing, and pricing alignment. The role involves close collaboration with Sales, Production Control, Shipping, and Materials to meet customer requirements and resolve inquiries.

You will handle escalations, support continuous improvement efforts, and maintain strong communication with customers and internal teams to uphold service quality.

Qualifications

• Experience with order processing in a manufacturing or distribution environment.
• Knowledge of ERP systems and pricing policies.
• Strong problem-solving and data analysis abilities.
• Excellent attention to detail and organizational skills.

Responsibilities

• Enter and process sales orders accurately and in a timely manner.
• Review pricing on orders to ensure alignment with quotes and pricing policies.
• Receive, address, resolve, and respond to customer complaints, inquiries, and interactions in a timely manner.
• Coordinate with Sales team, Production Control, Shipping, and Materials to meet customer needs and requirements.
• Escalate issues to appropriate resources as needed.
• Preemptively identify issues and suggest solutions.
• Contribute to continuous improvement projects within Production Control and Sales.
• Complete other duties as assigned.

Skills

Communication skills

Problem solving

Data analysis

Attention to detail

Organization & time management

Education

High School Diploma or GED

Tools

ERP systems

Job description

• Enters and processes sales orders accurately and in a timely manner.
• Reviews pricing on orders to ensure alignment with quotes and pricing policies.
• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
• Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met.
• Escalates issues to appropriate resource as needed.
• Preemptively identifies issues and suggests ways to solve.
• Contributes to continuous improvement projects within Production Control and Sales.
• Completes other duties as assigned.

Job Skills Requirements

• Solid communication skills (verbal and written) and interpersonal skills.
• Knowledge and understanding of Enterprise Resource Planning (ERP) systems.
• Good problem solving and data analysis skills.
• Strong attention to detail.
• Good organizational and time management skills.

Educational Requirements

• High school diploma, GED, or equivalent required.

Experience Requirements

• Prior customer service experience preferred.

Education

Required

High School or better.

Equal Opportunity Employer
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