Customer Account Specialist

MEC (Mayville Engineering Company, Inc.); Byron Township (MI); On-site; USD 22,000 - 33,000; Full time

Job summary

MEC (Mayville Engineering Company, Inc.) seeks a customer-service oriented professional in Michigan to manage sales orders and coordinate with Sales, Production Control, Shipping, and Materials to meet customer needs.

The role emphasizes accurate order processing, pricing review, timely responses to inquiries, and contributing to continuous improvement within Production Control and Sales. A high school diploma is required; prior customer service experience is preferred.

Qualifications

• High school diploma, GED, or equivalent required.
• Prior customer service experience preferred.
• Solid communication and interpersonal skills.

Responsibilities

• Enters and processes sales orders accurately and in a timely manner.
• Reviews pricing on orders to ensure alignment with quotes and pricing policies.
• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
• Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met.
• Escalates issues to appropriate resource as needed.
• Preemptively identifies issues and suggests ways to solve.
• Contributes to continuous improvement projects within Production Control and Sales.
• Completes other duties as assigned.

Skills

Communication

ERP systems

Problem solving

Attention to detail

Customer service

Time management

Education

High school diploma

Job description

• Enters and processes sales orders accurately and in a timely manner.
• Reviews pricing on orders to ensure alignment with quotes and pricing policies.
• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
• Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met.
• Escalates issues to appropriate resource as needed.
• Preemptively identifies issues and suggests ways to solve.
• Contributes to continuous improvement projects within Production Control and Sales.
• Completes other duties as assigned.
  

Job Responsibilities

• Enters and processes sales orders accurately and in a timely manner.
• Reviews pricing on orders to ensure alignment with quotes and pricing policies.
• Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.
• Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met.
• Escalates issues to appropriate resource as needed.
• Preemptively identifies issues and suggests ways to solve.
• Contributes to continuous improvement projects within Production Control and Sales.
• Completes other duties as assigned.
  

Job Skills Requirements

• Solid communication skills (verbal and written) and interpersonal skills.
• Knowledge and understanding of Enterprise Resource Planning (ERP) systems.
• Good problem solving and data analysis skills.
• Strong attention to detail.
• Solid customer service skills, ensuring customer satisfaction.
• Good organizational and time management skills.
  

Educational Requirements

• High school diploma, GED, or equivalent required.
  

Experience Requirements

• Prior customer service experience preferred.