Customer Account Specialist

Mayville Engineering Company, Inc.; Defiance (OH); On-site; USD 36,000 - 48,000; Full time

Job summary

Mayville Engineering Company, Inc. is seeking a detail-oriented customer service professional to manage sales orders, verify pricing, and responsively address inquiries. You will collaborate with Sales, Production Control, Shipping, and Materials to ensure customer needs are met.

The role emphasizes timely communication, problem solving, and continuous improvement within the department, with opportunities to handle escalation and process enhancements.

Qualifications

• Excellent communication (verbal and written) and interpersonal skills.
• Familiarity with ERP systems.
• Strong problem solving and data analysis abilities.
• Detail-oriented with strong organizational skills.
• Customer service mindset focused on satisfaction.
• Strong time management skills.

Responsibilities

• Enter and process sales orders accurately and timely.
• Review pricing on orders to match quotes and pricing policies.
• Address and resolve customer inquiries and interactions promptly.
• Coordinate with Sales, Production Control, Shipping and Materials to meet customer needs.
• Escalate issues to appropriate resources as needed.
• Identify issues early and suggest solutions.
• Contribute to continuous improvement projects within the function.
• Perform other duties as assigned.

Skills

Communication skills

ERP systems

Problem solving

Data analysis

Attention to detail

Customer service

Time management

Education

High school diploma, GED, or equivalent

Job description

Job Responsibilities

1. Enters and processes sales orders accurately and in a timely manner.


2. Reviews pricing on orders to ensure alignment with quotes and pricing policies.


3. Receives, addresses, resolves, and responds to customer complaints, inquiries, and interactions in a timely manner.


4. Coordinates with Sales team, as well as Production Control, Shipping, and Materials to ensure customer needs and requirements are met.


5. Escalates issues to appropriate resource as needed.


6. Preemptively identifies issues and suggests ways to solve.


7. Contributes to continuous improvement projects within function.


8. Completes other duties as assigned.

Job Skills Requirements

• Solid communication skills (verbal and written) and interpersonal skills.


• Knowledge and understanding of Enterprise Resource Planning (ERP) systems.


• Good problem solving and data analysis skills.


• Strong attention to detail.


• Solid customer service skills, ensuring customer satisfaction.


• Good organizational and time management skills.

Educational Requirements

• High school diploma, GED, or equivalent required.

Experience Requirements

• Prior customer service experience preferred.

Equal Opportunity Employer

This employer is required to notify all applicants of their rights pursuant to federal employment laws.

For further information, please review the Know Your Rights notice from the Department of Labor.