Order & Customer Success Specialist

HARCROS CHEMICALS; Franklin (KY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Employee-owned company

Comprehensive benefits

AT/ESOP and retirement plan

Job summary

Harcros Chemicals seeks a Customer Service Representative to support internal and external customers via email, phone, and portals. You will process orders, verify inventory, and coordinate shipping while acting as the liaison among customers, suppliers, and internal departments.

The role emphasizes accurate documentation, timely communication, and a service-oriented mindset in a fast-paced environment.

Qualifications

• Strong written and verbal communication skills.
• Basic math and numeric reasoning.
• Ability to interpret instructions and solve problems.
• Proficiency with computers and standard office software.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Handle a high volume of emails, phone calls, and order processing.
• Act as liaison between customers, suppliers, and internal teams.
• Enter orders, check inventory, generate shipping documents, and verify credit.
• Provide order status updates and resolve issues for customers and vendors.
• Maintain documentation and coordinate shipments to branches and customers.

Skills

Communication skills

Math skills

Problem solving

Computer proficiency

Multitasking

Organization

Customer service mindset

Education

High school diploma or GED

Tools

MS Office

Job description

Harcros Chemicals seeks a Customer Service Representative to support internal and external customers via email, phone, and portals. You will process orders, verify inventory, and coordinate shipping while acting as the liaison among customers, suppliers, and internal departments.

The role emphasizes accurate documentation, timely communication, and a service-oriented mindset in a fast-paced environment.