Customer Service Specialist - Employee-Owned Team

Harcros; Memphis, Northern (TN, KY); Hybrid; USD 36,000 - 52,000; Full time

Benefits offered by this job

ESOP participation

Competitive pay

Bonus opportunities

Medical plans

Retirement benefits

Job summary

Harcros Chemicals, a customer-first organization, seeks a Customer Service Representative to serve as the first point of contact for internal and external customers. You will manage order processing, respond via emails, calls, and portals, and coordinate with suppliers to ensure timely fulfillment.

Requirements include a high school diploma or GED and 1–3 years of related experience, strong communication, and basic math.

Qualifications

• High school diploma or GED required.
• 1–3 years of related experience or equivalent combination of education and experience.
• Strong communication skills (written and verbal).
• Basic math skills (percentages, discounts, algebra concepts).
• Proficiency with computers and office software.
• Ability to operate standard office equipment.

Responsibilities

• Handle a high volume of emails, phone calls, and sales order processing.
• Act as a liaison between customers and internal/external stakeholders.
• Process customer orders for materials or merchandise.
• Communicate with customers and suppliers via email, phone, and web portals.
• Perform general office duties (filing, ordering supplies, mail handling).
• Enter orders into systems, check inventory, generate shipping documents, and verify customer credit.
• Provide order status updates to customers.
• Serve as point of contact for customers, suppliers, warehouse, shipping, and freight carriers.
• Ensure order accuracy and attach required documentation.
• Prepare and process invoices and credit memos; assist with credit/payment checks.
• Process vendor invoices, freight bills, returns, and claims.
• Maintain documentation/signature files for customer order releases.
• Coordinate shipments to branch locations and customers.

Skills

Customer service

communication skills

multitasking

problem-solving

organization

teamwork

Education

High school diploma or GED

Tools

MS Office

Job description

Harcros Chemicals, a customer-first organization, seeks a Customer Service Representative to serve as the first point of contact for internal and external customers. You will manage order processing, respond via emails, calls, and portals, and coordinate with suppliers to ensure timely fulfillment.

Requirements include a high school diploma or GED and 1–3 years of related experience, strong communication, and basic math.