Customer Service Rep

HARCROS CHEMICALS; Franklin (KY); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Employee-owned company

Comprehensive benefits

AT/ESOP and retirement plan

Job summary

Harcros Chemicals seeks a Customer Service Representative to support internal and external customers via email, phone, and portals. You will process orders, verify inventory, and coordinate shipping while acting as the liaison among customers, suppliers, and internal departments.

The role emphasizes accurate documentation, timely communication, and a service-oriented mindset in a fast-paced environment.

Qualifications

• Strong written and verbal communication skills.
• Basic math and numeric reasoning.
• Ability to interpret instructions and solve problems.
• Proficiency with computers and standard office software.
• Ability to multitask and stay organized in a fast-paced environment.

Responsibilities

• Handle a high volume of emails, phone calls, and order processing.
• Act as liaison between customers, suppliers, and internal teams.
• Enter orders, check inventory, generate shipping documents, and verify credit.
• Provide order status updates and resolve issues for customers and vendors.
• Maintain documentation and coordinate shipments to branches and customers.

Skills

Communication skills

Math skills

Problem solving

Computer proficiency

Multitasking

Organization

Customer service mindset

Education

High school diploma or GED

Tools

MS Office

Job description

Harcros Chemicals is an employee-owned chemical manufacturing and distribution company headquartered in Kansas City, Kansas, with over a century of industry experience. With operations across North America and a nationwide distribution network, we deliver reliable, high-quality chemical solutions to customers worldwide across industries including water treatment, agriculture, oil and gas, personal care, and more. Safety, sustainability, and exceptional service are at the core of everything we do.Position Summary:The Customer Service Representative serves as the first point of contact for Harcros, supporting both internal and external customers through various communication channels including email, phone, mail, web portals, and in-person interactions. The position focuses on delivering efficient customer service while managing order processing and communication, acting as a key liaison between customers, suppliers, and internal departments to ensure smooth operations and timely fulfillment of requests.Key Responsibilities:Handle a high volume of emails, phone calls, and sales order processing.Act as a liaison between customers and internal/external stakeholders.Process customer orders for materials or merchandise.Communicate with customers and suppliers via email, phone, and web portals.Perform general office duties (filing, ordering supplies, mail handling).Enter orders into systems, check inventory, generate shipping documents, and verify customer credit.Provide order status updates to customers.Serve as point of contact for customers, suppliers, warehouse, shipping, and freight carriers.Ensure order accuracy and attach required documentation.Prepare and process invoices and credit memos; assist with credit/payment checks.Process vendor invoices, freight bills, returns, and claims.Maintain documentation/signature files for customer order releases.Coordinate shipments to branch locations and customers.Qualifications: RequiredHigh school diploma or GED.1–3 years of related experience or equivalent combination of education and experience.Strong communication skills (written and verbal).Basic math skills (percentages, discounts, algebra concepts).Ability to problem-solve and interpret instructions.Proficiency with computers and office software.Ability to operate standard office equipment. PreferredCustomer-focused mindset.Strong multitasking ability.Excellent organization and problem-solving skills.Service-oriented attitude.Ability to work efficiently in a fast-paced environment.Work Environment:Office-based setting with moderate noise levels.Frequent interaction with internal teams and external customers.Regular use of computers and office equipment.Physical Requirements:Regularly required to sit, use hands, reach, and communicate.Occasionally required to stand, walk, or perform physical movements (stooping, kneeling, etc.).Must be able to:o Regularly lift up to 10 poundso Occasionally lift up to 25 poundsWhy Join Harcros Chemicals?Employee-owned company where your contributions drive shared successCompetitive pay, bonus opportunities, and vehicle/car allowances for eligible rolesComprehensive benefits, including multiple medical plan options, disability coverage, AD&D, and life insuranceStrong retirement benefits with ESOP participation, 401(k) and Roth options, company contributions, and early vestingAccess to Lyra mental health and wellness resources for employees and dependents starting day oneSupportive, team-focused culture that values collaboration and growth10 paid holidays, including one floating holidayOpportunity to build a meaningful career with a company committed to excellence