Customer Experience Specialist – Order & Support

DuBois Chemicals; Sharonville (OH); On-site; USD 32,000 - 52,000; Full time

Job summary

DuBois Chemicals is seeking a full-time Customer Service Representative to provide outstanding service to internal and external customers. You will process orders accurately, manage notes and shipping details, and respond to inquiries about status, pricing, and returns.

Ideal candidates will have a strong customer service background, excellent communication skills, and proficiency in Microsoft Office. A business administration degree is preferred to support effective cross-functional

Qualifications

• Strong customer service background required.
• Excellent oral and written communications skills.
• Ability to manage shifting priorities in a fast-paced environment.
• Proficient in Microsoft Office; capable of handling multiple tasks.

Responsibilities

• Process customer orders via phone, fax, email, web, and ecommerce accurately and promptly.
• Maintain customer notes, special requirements, and shipping details.
• Answer incoming calls from queues within established metrics.
• Respond to inquiries about order status, shipments, pricing, invoices, and returns.
• Contribute to a positive customer experience with timely, accurate responses.

Skills

Customer service

Oral & written communication

Interpersonal skills

Time management

Problem solving

Education

Associate or Bachelor’s degree in Business Administration

Tools

Microsoft Office

Job description

DuBois Chemicals is seeking a full-time Customer Service Representative to provide outstanding service to internal and external customers. You will process orders accurately, manage notes and shipping details, and respond to inquiries about status, pricing, and returns.

Ideal candidates will have a strong customer service background, excellent communication skills, and proficiency in Microsoft Office. A business administration degree is preferred to support effective cross-functional