Customer Service Specialist — Employee-Owned Chemicals

Harcros Chemicals Inc; Columbus (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Employee ownership

Bonus opportunities

Comprehensive benefits

ESOP & 401(k)

Job summary

Harcros Chemicals Inc. is seeking a Customer Service Representative to serve as the first point of contact for internal and external customers. The role involves handling emails, calls, and order processing while coordinating with suppliers and internal departments to ensure timely fulfillment.

Responsibilities include processing orders, updating customers on status, and maintaining documentation. Ideal candidates will have a high school diploma or GED, strong communication skills, and basic

Qualifications

• Strong written and verbal communication
• Basic math including percentages and discounts
• Ability to interpret instructions and solve problems
• Proficiency with standard office software and computers
• Experience with order processing is a plus

Responsibilities

• Handle high volume of emails, calls, and order processing.
• Serve as liaison between customers, suppliers, and internal teams.
• Process customer orders and verify inventory and credit.
• Provide order status updates and coordinate shipments.
• Prepare invoices and credits; handle vendor invoices and bills.
• Maintain customer documentation and filing.
• Enter orders into systems and generate shipping documents.

Skills

Strong communication

Basic math

Problem solving

Computer skills

Order processing

Education

High school diploma or GED

Job description

Harcros Chemicals Inc. is seeking a Customer Service Representative to serve as the first point of contact for internal and external customers. The role involves handling emails, calls, and order processing while coordinating with suppliers and internal departments to ensure timely fulfillment.

Responsibilities include processing orders, updating customers on status, and maintaining documentation. Ideal candidates will have a high school diploma or GED, strong communication skills, and basic