Order & Customer Success Specialist

USA MOT Motion Industries, Inc.; Amarillo (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries in Amarillo, TX seeks a Customer Service Representative. Under close supervision, you will fulfil customer orders and manage inbound calls to support customer satisfaction.

You will respond to inquiries, provide quotes, handle order entry, and coordinate with account teams to maintain inventory and shipping. The role involves negotiating pricing within guidelines and building long-term customer relationships.

Qualifications

• High school diploma or GED required.
• 0–3 years related experience.
• Reliability, organization, and attention to detail.
• Strong communication and time management skills.
• Moderate computer skills with business systems and internet searches.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders by telephone, fax, email, or walk‑in (counter sales).
• Influences gross profit through negotiating sale and purchase prices within parameters.
• May adjust non-contract pricing to meet customer demands while maximizing profit.
• Builds customer relationships to drive repeat business and drive process improvements.
• Orders items to ensure appropriate inventory levels are maintained for customers.
• May place orders up to $5,000 per line and $10,000 per purchase order without approval.
• Responsible for sourcing products in branch, distribution center, or supplier inventory.
• Determines the most cost effective shipping method for customer orders.
• Partners with Account Representatives to ensure customer satisfaction.
• Expedites backorders.
• May pull inventory and prepare orders for shipment to customer.
• May handle customer returns.
• Performs other duties as assigned.

Skills

Reliability

Communication

Multitasking

Computer skills

Product knowledge

Education

High school diploma or GED

Job description

Motion Industries in Amarillo, TX seeks a Customer Service Representative. Under close supervision, you will fulfil customer orders and manage inbound calls to support customer satisfaction.

You will respond to inquiries, provide quotes, handle order entry, and coordinate with account teams to maintain inventory and shipping. The role involves negotiating pricing within guidelines and building long-term customer relationships.