Customer Experience & Order Support Specialist

Motion; Dallas (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Motion Industries is seeking a Customer Service Representative in Dallas to accurately fulfill customer orders and handle incoming calls under supervision.

You will respond to inquiries, provide quotes, enter orders, negotiate pricing within guidelines, and collaborate with Account Representatives to ensure customer satisfaction. A high school diploma and 0–3 years of related experience are typical.

Qualifications

• Typically requires a high school diploma or GED with 0–3 years of related experience.
• Strong communication skills across written, verbal and listening.
• Moderate computer skills including information processing, email, and using business systems.

Responsibilities

• Responds to basic customer inquiries regarding products, provides quotes, and handles order entry.
• Places customer orders via telephone, fax, email, electronic methods, or walk-in.
• Influences gross profit by negotiating sale and purchase prices within parameters.

Skills

Reliability

Organization

Attention to detail

Communication skills

Multi-tasking

Computer skills

Product knowledge (preferred)

Education

High school diploma or GED

Tools

Business systems

Job description

Motion Industries is seeking a Customer Service Representative in Dallas to accurately fulfill customer orders and handle incoming calls under supervision.

You will respond to inquiries, provide quotes, enter orders, negotiate pricing within guidelines, and collaborate with Account Representatives to ensure customer satisfaction. A high school diploma and 0–3 years of related experience are typical.