Logistics Coordinator: Escalations & Shipments

ebm-papst; Farmington (CT); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

HSA options

Life and disability insurance

401(k) retirement plan

Paid time off

Job summary

ebm-papst is seeking a Logistics Coordinator to manage escalated customer shipments, confirm inventory in SAP, and coordinate with the warehouse to ship orders, including expedited cases. You will communicate updates to Sales and Customer Experience and verify shipping docs.

Ideal candidates bring ERP experience (SAP preferred), HTS codes/Incoterms knowledge, and proficiency in MS Office. This full-time role is based in Farmington, CT with standard benefits.

Qualifications

• Experience with an ERP system (SAP preferred).
• Experience with HTS codes and Incoterms.
• Bachelor's Degree in a related field, or minimum two years related experience; or combination of education and related experience.
• Proficient with Microsoft Office products (Outlook, Word, Excel, Teams).

Responsibilities

• Serve as the main point of contact for commercial teams to escalate shipment needs and order inquiries.
• Field and respond to shipment-related inquiries via email in a timely and professional manner.
• Locate and confirm inventory availability in SAP to support open customer orders.
• Coordinate with the warehouse team to prioritize, pick, pack, and ship orders, including expedited/air-freight orders.
• Provide daily updates to commercial teams on orders shipped and orders planned to ship, including delays or exceptions.
• Verify quantities against packing slips and shipping documentation.
• Investigate inventory discrepancies and work to resolve them with other departments.
• Clean up Receiving area reports.

Education

Bachelor's Degree in related field

Two years related experience

Tools

SAP

Incoterms

HTS codes

Excel

Outlook

Word

Teams

Job description

ebm-papst is seeking a Logistics Coordinator to manage escalated customer shipments, confirm inventory in SAP, and coordinate with the warehouse to ship orders, including expedited cases. You will communicate updates to Sales and Customer Experience and verify shipping docs.

Ideal candidates bring ERP experience (SAP preferred), HTS codes/Incoterms knowledge, and proficiency in MS Office. This full-time role is based in Farmington, CT with standard benefits.