Order & Customer Experience Specialist

Guardian Protection Products; Greensboro (NC); Presencial; USD 42.000 - 62.000; Jornada completa

Descripción de la vacante

Kop‑Coat, Inc. is seeking a Customer Service Specialist to manage the full order cycle—from entry to invoicing and receivables—while coordinating with sales, production, and logistics teams in North America.

You will develop expertise in customer-specific requirements, document processes, and help standardize workflows to improve service levels and operational efficiency across the organization.

Formación

• High school diploma or equivalent.
• 5+ years of experience in customer service, order management, inside sales, logistics, or a related field preferred.
• Strong attention to detail and a high degree of accuracy when working with orders, pricing, product information, and shipping details.
• Strong organizational and time-management skills, with the ability to manage multiple priorities and orders simultaneously.
• Excellent written and verbal communication skills.

Responsabilidades

• Manage customer orders from initial acceptance through fulfillment, shipping, invoicing, and collection, ensuring accuracy throughout the process.
• Enter and maintain orders with accurate pricing, product information, quantities, and shipping terms.
• Serve as a responsive and professional point of contact for customers, sales representatives, and service teams, resolving questions and issues efficiently.
• Coordinate production, scheduling, and shipments with the Corsicana facility and third‑party tolling partners.
• Monitor orders throughout the fulfillment process and proactively communicate status updates, potential delays, and other issues.
• Prepare freight estimates and coordinate logistics by evaluating delivery requirements, destinations, carrier options, and other shipping considerations.
• Build strong, collaborative relationships with customers and internal partners to support exceptional service and operational excellence.
• Partner with the laboratory team on raw material purchasing, order reconciliation, and customer shipping and receiving activities.
• Learn and document customer‑specific processes, preferences, and historical account requirements to ensure continuity and consistency.
• Identify opportunities to streamline processes, improve communication, and increase efficiency across the order management workflow.
• Support the development of standardized processes and documentation that will strengthen the team’s ability to serve customers effectively over the long term.

Conocimientos

Attention to detail

Communication

Time management

Relationship building

Problem solving

Independent work

Educación

High school diploma

Herramientas

Microsoft Office

Descripción del empleo

Kop‑Coat, Inc. is seeking a Customer Service Specialist to manage the full order cycle—from entry to invoicing and receivables—while coordinating with sales, production, and logistics teams in North America.

You will develop expertise in customer-specific requirements, document processes, and help standardize workflows to improve service levels and operational efficiency across the organization.