Customer Experience & Order Fulfillment Specialist

RPM SPG; Greensboro (NC); On-site; USD 45,000 - 60,000; Full time

Job summary

Kop‑Coat, Inc. is seeking a Customer Service Specialist to manage the full order cycle—from entry to fulfillment, shipping, invoicing and receivables—with close collaboration across sales, production, logistics and laboratory teams.

You will learn established processes, document knowledge, and identify opportunities to standardize workflows, delivering reliable, accurate service to customers and supporting exceptional operational performance.

Qualifications

• 5+ years of experience in customer service, order management, logistics, or related field.
• Excellent written and verbal communication; detail-oriented and accurate.
• Ability to manage multiple priorities and coordinate with cross-functional teams.

Responsibilities

• Manage customer orders from initial acceptance through fulfillment, shipping, invoicing, and collection, ensuring accuracy throughout the process.
• Enter and maintain orders with accurate pricing, product information, quantities, and shipping terms.
• Serve as a responsive and professional point of contact for customers, sales representatives, and service teams, resolving questions and issues efficiently.
• Coordinate production, scheduling, and shipments with the Corsicana facility and third‑party tolling partners.
• Monitor orders throughout the fulfillment process and proactively communicate status updates, potential delays, and other issues.
• Prepare freight estimates and coordinate logistics by evaluating delivery requirements, destinations, carrier options, and other shipping considerations.

Skills

Customer service

Order management

Logistics

Communication skills

Microsoft Office

Education

High school diploma or equivalent

Tools

CRM software

ERP systems

Job description

Kop‑Coat, Inc. is seeking a Customer Service Specialist to manage the full order cycle—from entry to fulfillment, shipping, invoicing and receivables—with close collaboration across sales, production, logistics and laboratory teams.

You will learn established processes, document knowledge, and identify opportunities to standardize workflows, delivering reliable, accurate service to customers and supporting exceptional operational performance.