Hybrid Customer Support & Order Specialist

Hubbell Incorporated; Hamilton (OH); Hybrid; USD 40,000 - 60,000; Full time

Job summary

Hubbell Incorporated is seeking a Customer Support Rep to serve as the primary liaison between customers and internal teams for day-to-day sales activities including orders, Expedites, order modifications, confirmations, and reporting. You will interact with customers and internal departments to ensure responses meet requirements and align with company goals.

The role involves daily customer contact, pricing and order status updates, and collaboration with multiple internal functions in a

Qualifications

• Experience handling orders, pricing, and customer inquiries with accuracy.
• Strong Excel skills including VLOOKUPs and pivot tables.
• Familiarity with SAP or Salesforce is preferred.

Responsibilities

• Daily contact with customers.
• Provide price and availability, order status, and general customer information upon request.
• Interpret and communicate information from ERP system and customer portal to customers.
• Process, resolve, and expedite orders.
• Maintain composure, empathy, and positive attitude in extremely fast-paced team-environment.
• Collaborate with order resolution, technical service, product management, and sales, quality, warehouse, planners, and buyers as needed in service of the customer.
• Utilize strong technical knowledge to handle more advanced product-related inquiries.
• Look up special pricing agreements and convey accurate price to internal and external customers.
• Facilitate creation of customer order reports.
• Manage key accounts, challenging accounts, and challenging salespeople.
• This is a hybrid position and is work from home Monday & Fridays.

Skills

Customer service

Time management

Communication

Multitasking

Data interpretation

Education

AS degree in Marketing/Business or related field (or 5 years of equivalent customer service experience)

Tools

SAP

Salesforce

Excel

Job description

Hubbell Incorporated is seeking a Customer Support Rep to serve as the primary liaison between customers and internal teams for day-to-day sales activities including orders, Expedites, order modifications, confirmations, and reporting. You will interact with customers and internal departments to ensure responses meet requirements and align with company goals.

The role involves daily customer contact, pricing and order status updates, and collaboration with multiple internal functions in a