Logistics & Customer Care Specialist

ADP, Inc.; Town of Florida (NY); On-site; USD 38,000 - 48,000; Full time

Job summary

ADP, Inc. is seeking a Logistics and Customer Service Representative in Oviedo, FL. This full-time role blends customer service with logistics coordination to ensure accurate orders and timely deliveries.

The ideal candidate will manage orders, communicate updates, collaborate with 3PLs, and maintain records to support inventory and performance reporting. Strong attention to detail and teamwork are essential.

Qualifications

• 2+ years of experience in logistics, customer service, or a related field.
• Proficiency in Microsoft Office Suite and ERP systems.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Experience in the food service or manufacturing industry is preferred.
• Familiarity with 3PL operations and shipping processes.

Responsibilities

• Process customer orders with accuracy.
• Respond to inquiries about orders, shipping, and product information.
• Maintain accurate customer records in systems.
• Collaborate with 3PLs to arrange and track shipments.
• Monitor delivery schedules and address delays.
• Coordinate returns and redeliveries.
• Prepare shipping documentation.
• Analyze logistics performance metrics.

Skills

Customer service

Communication

Attention to detail

Organizational skills

Education

Bachelor's degree in business or related field

Tools

MS Office Suite

ERP systems

Job description

ADP, Inc. is seeking a Logistics and Customer Service Representative in Oviedo, FL. This full-time role blends customer service with logistics coordination to ensure accurate orders and timely deliveries.

The ideal candidate will manage orders, communicate updates, collaborate with 3PLs, and maintain records to support inventory and performance reporting. Strong attention to detail and teamwork are essential.