Customer Service Representative Tier 1

SPECIALIZED PACKAGING SOLUTIONS INC; Cincinnati (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

SPECIALIZED PACKAGING SOLUTIONS INC. in Cincinnati, OH is seeking a Full Time Professional to handle Order Management and customer communications. You will process orders in ERP, track blanket purchase orders, manage returns, and keep customers informed with timely updates.

The role requires 1-3 years in customer service, strong communication, and the ability to multi-task in a fast-paced environment. Proficiency with Microsoft Office and Amtech ERP is a plus; Spanish is a bonus.

Qualifications

• 1-3 years experience in customer service
• Excellent verbal and written communication skills
• Spanish language skills a plus

Responsibilities

• Process orders in ERP and close blanket POs
• Respond to customer inquiries quickly across channels
• Coordinate with internal teams on order status
• Maintain a positive, empathetic, professional attitude
• Resolve customer concerns and document interactions
• Record customer interactions, transactions and notes
• Understand customer requirements within policy
• Stay updated on product knowledge and trends
• Adhere to company initiatives and policies
• Suggest improvements to customer service efficiency
• Log issues in Excel and track blanket orders

Skills

Customer Service

Communication

Problem Solving

Patience & Professionalism

Multitasking

Education

High School Diploma

Tools

Microsoft Office

Amtech ERP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Cincinnati, OH, US

3 days ago Requisition ID: 1307

Salary Range: $20.00 To $25.00 Hourly

RESPONSIBILITIES :

• Order Management in ERP system (includes processing customer orders, tracking and closing blanket purchase orders, and processing returns if required)
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Communicate and coordinate with internal teams on order status and communicate any updates to customers in a timely manner.
• Maintain a positive, empathetic and professional attitude both internally and externally
• Ensure that appropriate actions are taken to resolve any customer concerns
• Keep accurate records of customer interactions, transactions, comments and issues.
• Understand and meet customer specific requirements within company guidelines and policies.
• Stay up to date on product knowledge and industry trends - and provide product specific feedback as needed.
• Stay updated on and comply with company initiatives and policies.
• Provide feedback on the efficiency of the customer service process.

DETAILED TASKS (not limited to) :

• Logging issues in Excel
• Tracking, releasing and closing Blanket Purchase Orders

REQUIRED TRAINING:

• High School Diploma, general education degree, or equivalent
• Comfortable working with computers
  • Microsoft Office
  • Amtech ERP

REQUIREMENTS & PREREQUISITES:

• 1-3 years experience in customer service
• Excellent communication skills, both verbal and written (Spanish a plus)
• Strong problem solving (conflict resolution) skills
• Ability to be patient and professional under challenging circumstances.
• Ability to multi-task and work in a fast-paced environment