Customer Service Representative Tier 1

Specialized Packaging Group; Cincinnati (OH); On-site; USD 28,000 - 34,000; Full time

Job summary

Specialized Packaging Group in Cincinnati, OH is seeking a Full Time Professional to manage customer orders and support our ERP workflows. This role emphasizes accurate record-keeping, timely communication, and maintaining a positive, professional demeanor with customers.

You will process orders, respond to inquiries, coordinate with internal teams on order status, and stay up-to-date on product knowledge and company policies.

Qualifications

• 1–3 years of customer service experience.
• Excellent verbal and written communication.
• Ability to multi-task in a fast-paced environment.
• Spanish language skills are a plus.

Responsibilities

• Process customer orders in ERP system.
• Respond promptly to inquiries and communicate with customers.
• Coordinate with internal teams on order status.
• Maintain accurate records of customer interactions.
• Provide feedback on customer service processes.

Skills

Customer service

Communication skills

Problem solving

Spanish language

Education

High School Diploma

Tools

Amtech ERP

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Professional Cincinnati, OH, US

3 days ago Requisition ID: 1307

Salary Range: $20.00 To $25.00 Hourly

RESPONSIBILITIES :

• Order Management in ERP system (includes processing customer orders, tracking and closing blanket purchase orders, and processing returns if required)
• Responding promptly to customer inquiries and communicating with customers through various channels.
• Communicate and coordinate with internal teams on order status and communicate any updates to customers in a timely manner.
• Maintain a positive, empathetic and professional attitude both internally and externally
• Ensure that appropriate actions are taken to resolve any customer concerns
• Keep accurate records of customer interactions, transactions, comments and issues.
• Understand and meet customer specific requirements within company guidelines and policies.
• Stay up to date on product knowledge and industry trends - and provide product specific feedback as needed.
• Stay updated on and comply with company initiatives and policies.
• Provide feedback on the efficiency of the customer service process.

DETAILED TASKS (not limited to) :

• Logging issues in Excel
• Tracking, releasing and closing Blanket Purchase Orders

REQUIRED TRAINING:

• High School Diploma, general education degree, or equivalent
• Comfortable working with computers
  • Microsoft Office
  • Amtech ERP

REQUIREMENTS & PREREQUISITES:

• 1-3 years experience in customer service
• Excellent communication skills, both verbal and written (Spanish a plus)
• Strong problem solving (conflict resolution) skills
• Ability to be patient and professional under challenging circumstances.
• Ability to multi-task and work in a fast-paced environment