Order & Customer Care Coordinator

UFP Industries, Inc.; Nampa (ID); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Medical insurance

Health savings account with companycon

Dental insurance

Vision insurance

Basic and voluntary life insurance

Disability insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program with employee

Educational reimbursement

Wellness programs and challenges

Other supplemental benefits

Job summary

UFP Factory Built- Northwest in Nampa, ID is seeking a Customer Service Coordinator to enter and manage sales orders, communicate with customers, and coordinate with production and shipping teams. The role emphasizes accuracy, problem-solving, and teamwork across departments to keep orders moving smoothly.

The ideal candidate has a high school diploma, 0–2 years of relevant experience, strong communication skills, and proficiency with Microsoft Office.

Qualifications

• High school diploma or equivalent.
• 0-2 years of experience, preferably in customer service, order entry, administrative support, manufacturing, or a related environment.
• Bilingual English/Spanish skills are a plus, but not required.
• Strong customer service and communication skills.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and follow-through.
• Ability to work effectively with customers and internal teams.
• Comfortable communicating with production and shipping teams regarding changing priorities.
• Working knowledge of Microsoft Excel, Word, and Outlook.
• Ability to learn company systems, products, and processes.
• Dependable, organized, and team-oriented.

Responsibilities

• Enter and process customer sales orders accurately and efficiently.
• Review order information for accuracy and completeness.
• Maintain frequent communication with customers regarding their orders and requests.
• Respond to customer questions, concerns, and basic issues.
• Escalate more complex customer concerns when appropriate.
• Process customer-requested order changes and adjustments.
• Coordinate with production and shipping regarding hot orders, priority needs, and changes.
• Communicate special order requirements to the appropriate internal teams.
• Monitor open orders and help communicate status updates when needed.
• Work with account managers to support customer requests and resolve order-related issues.
• Maintain positive and professional customer relationships.
• Assist with customer samples and other product-related requests.
• Maintain accurate customer and order information.
• Prepare reports and correspondence as needed.
• Participate in product training as appropriate.
• Perform other duties as assigned.

Skills

Customer service

Communication

Attention to detail

Multitasking

Problem solving

Team collaboration

Microsoft Excel

Microsoft Word

Microsoft Outlook

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

UFP Factory Built- Northwest in Nampa, ID is seeking a Customer Service Coordinator to enter and manage sales orders, communicate with customers, and coordinate with production and shipping teams. The role emphasizes accuracy, problem-solving, and teamwork across departments to keep orders moving smoothly.

The ideal candidate has a high school diploma, 0–2 years of relevant experience, strong communication skills, and proficiency with Microsoft Office.