Customer Experience Coordinator — Multiteam Order & Sync

UFP Industries; Nampa (ID); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical insurance

Health savings account with companycon

Dental insurance

Vision insurance

Basic and voluntary life insurance

Disability insurance

401(k) plan with company match

Paid vacation and holidays

Stock purchase program with employee

Educational reimbursement

Wellness programs and challenges

Other supplemental benefits

Job summary

UFP Factory Built- Northwest is seeking a Customer Service Coordinator who is organized, responsive, detail-oriented, and enjoys helping customers. You will enter and maintain sales orders, respond to questions, and coordinate with our production and shipping teams when orders require changes, adjustments, or additional attention.

This role offers continual interaction with customers and internal teams, opportunities to learn company systems, and a path to contribute to smooth order flow and

Qualifications

• High school diploma or equivalent.
• 0–2 years of experience in customer service, order entry, administrative support, manufacturing, or a related environment.
• Strong customer service and communication skills.
• Bilingual English/Spanish skills are a plus, but not required.
• Excellent attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong problem-solving and follow-through.
• Ability to learn company systems, products, and processes.
• Dependable, organized, and team-oriented.

Responsibilities

• Enter and process customer sales orders accurately and efficiently.
• Review order information for accuracy and completeness.
• Maintain frequent communication with customers regarding their orders and requests.
• Respond to customer questions, concerns, and basic issues.
• Escalate more complex customer concerns when appropriate.
• Process customer-requested order changes and adjustments.
• Coordinate with production and shipping regarding hot orders, priority needs, and changes.
• Communicate special order requirements to the appropriate internal teams.
• Monitor open orders and help communicate status updates when needed.
• Work with account managers to support customer requests and resolve order-related issues.
• Maintain positive and professional customer relationships.
• Assist with customer samples and other product-related requests.
• Maintain accurate customer and order information.
• Prepare reports and correspondence as needed.
• Participate in product training as appropriate.
• Perform other duties as assigned.

Skills

Customer service

Order entry

Administrative support

Manufacturing

Bilingual English/Spanish

Attention to detail

Multitasking

MS Excel

MS Word

MS Outlook

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Microsoft Outlook

Job description

UFP Factory Built- Northwest is seeking a Customer Service Coordinator who is organized, responsive, detail-oriented, and enjoys helping customers. You will enter and maintain sales orders, respond to questions, and coordinate with our production and shipping teams when orders require changes, adjustments, or additional attention.

This role offers continual interaction with customers and internal teams, opportunities to learn company systems, and a path to contribute to smooth order flow and