Customer Service Coordinator

UFP Grandview, LLC

Nampa (ID)

On-site

USD 21,000 - 28,000

Full time

8 days ago

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Benefits offered by this job

Medical insurance

HSA with company contrib

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) match

Paid vacation

Employee stock purchase

Educational reimbursement

Wellness programs

Supplemental benefits

Job summary

UFP Factory Built- Northwest is seeking a Customer Service Coordinator to join our team in ensuring accurate orders and smooth communication across customers, production, and shipping.

You will process sales orders, respond to inquiries, and coordinate with internal teams to accommodate changes and priorities. This role suits someone who enjoys problem-solving and teamwork in a fast-paced environment.

Qualifications

High school diploma or equivalent required.
0-2 years of experience in customer service, order entry, admin support, manufacturing, or related environment.
Strong customer service and communication skills.
Bilingual English/Spanish is a plus but not required.
Attention to detail and accuracy.
Ability to manage multiple priorities in a fast-paced setting.
Strong problem-solving and follow-through.
Ability to work with customers and internal teams.
Experience communicating with production and shipping about changing priorities.
Proficiency with Microsoft Excel, Word, and Outlook.
Willingness to learn company systems, products, and processes.
Dependable, organized, and team-oriented.

Responsibilities

Enter and process customer sales orders accurately and efficiently.
Review order information for accuracy and completeness.
Maintain frequent communication with customers regarding orders and requests.
Respond to customer questions, concerns, and basic issues; escalate complex concerns when needed.
Process order changes and adjustments as requested by customers.
Coordinate with production and shipping on hot orders and priority needs.
Communicate special order requirements to internal teams.
Monitor open orders and provide status updates as needed.
Support account managers with customer requests and order-related issues.
Maintain accurate customer and order information; prepare reports.

Skills

Customer service

Communication

Multitasking

Problem solving

Phone support

Education

High school diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

Outlook

Job description

UFP Factory Built- Northwest

Be the connection that keeps our customers, production, and shipping moving together.

UFP Factory Built is looking for a Customer Service Coordinator who is organized, responsive, detail-oriented, and enjoys helping customers.

This position plays an important role in the customer order process. You'll be responsible for entering and maintaining sales orders, responding to customer questions and concerns, and coordinating with our production and shipping teams when orders require changes, adjustments, or additional attention.

This is a great opportunity for someone who enjoys customer interaction, problem-solving, and working with multiple teams to keep things moving.

What You'll Do

Enter and process customer sales orders accurately and efficiently
Review order information for accuracy and completeness
Maintain frequent communication with customers regarding their orders and requests
Respond to customer questions, concerns, and basic issues
Escalate more complex customer concerns when appropriate
Process customer-requested order changes and adjustments
Coordinate with production and shipping regarding hot orders, priority needs, and changes
Communicate special order requirements to the appropriate internal teams
Monitor open orders and help communicate status updates when needed
Work with account managers to support customer requests and resolve order-related issues
Maintain positive and professional customer relationships
Assist with customer samples and other product-related requests
Maintain accurate customer and order information
Prepare reports and correspondence as needed
Participate in product training as appropriate
Perform other duties as assigned

What We're Looking For

High school diploma or equivalent
0-2 years of experience, preferably in customer service, order entry, administrative support, manufacturing, or a related environment
Strong customer service and communication skills
Bilingual English/Spanish skills are a plus, but not required
Excellent attention to detail and accuracy
Ability to manage multiple priorities in a fast-paced environment
Strong problem-solving and follow-through
Ability to work effectively with customers and internal teams
Comfortable communicating with production and shipping teams regarding changing priorities
Working knowledge of Microsoft Excel, Word, and Outlook
Ability to learn company systems, products, and processes
Dependable, organized, and team-oriented

You’ll Be Successful Here If You...

Enjoy helping customers and solving problems
Catch details others might miss
Stay calm when priorities change
Communicate clearly and promptly
Take ownership of getting questions answered
Understand that a customer request sometimes requires coordination across several teams
Are comfortable picking up the phone and working through an issue
Follow through until an order or customer concern is resolved

Why This Role Matters

Our customers depend on accurate orders, timely communication, and reliable service.

As a Customer Service Coordinator, you'll help connect customer needs with what is happening inside our operation. When an order changes or something becomes a priority, you'll help make sure the right people in production and shipping have the information they need.

You won't just be entering orders. You'll be helping us deliver a better customer experience.

The Company is an Equal Opportunity Employer

Benefits currently offered include: