Order Confirmation Specialist: Precision & Cross‑Team Coordination

Kelly Services; Franklin (MA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Telemedicine

Term life insurance

Short-term disability

Transit spending account

Paid holidays

Retirement savings plan

Paid sick leave

Job summary

Kelly Services seeks a Confirmation Specialist in Franklin, MA to review and confirm purchase orders, project details, and related documentation for accuracy. You will communicate with vendors and internal teams on order status and follow-up items, while updating ERP and tracking systems to keep data current.

The role requires 1–3 years of admin or office support experience, strong written and verbal communication, and proficiency with Microsoft Office. Prior ERP experience is a plus.

Qualifications

• 1–3 years of admin, customer service, coordination, or office support experience.
• Excellent written and verbal communication skills.
• Ability to prioritize tasks and manage multiple responsibilities.
• Proficient in Microsoft Office Suite, including Excel, Outlook, and Word.
• Experience with ERP systems preferred.

Responsibilities

• Review and confirm Purchase orders, project details, and related documentation for accuracy and completeness.
• Communicate with vendors, and internal teams regarding order status, scheduling, and required follow-up items.
• Maintain and update data within the ERP system, and internal tracking systems.
• Coordinate confirmations related to shipments, or service activities.
• Prepare and distribute confirmation follow up emails, reports, spreadsheets, and supporting documentation.
• Identify discrepancies or missing information and proactively resolve issues with appropriate stakeholders.
• Provide timely responses to inquiries.
• Ensure compliance with company procedures, documentation standards, and communication expectations.
• Support continuous improvement initiatives to improve administrative efficiency and accuracy.

Skills

Administrative experience

Customer service

Coordination

Office support

Tools

Excel

Outlook

Word

ERP systems

Job description

Kelly Services seeks a Confirmation Specialist in Franklin, MA to review and confirm purchase orders, project details, and related documentation for accuracy. You will communicate with vendors and internal teams on order status and follow-up items, while updating ERP and tracking systems to keep data current.

The role requires 1–3 years of admin or office support experience, strong written and verbal communication, and proficiency with Microsoft Office. Prior ERP experience is a plus.