Admin / CS - Purchase Orders

The Planet Group; Franklin (MA); On-site; USD 32,000 - 34,000; Full time

Job summary

The Planet Group seeks a Confirmation & Expedite Specialist in Franklin, MA. This contract-to-hire role trains onsite for the initial period and focuses on confirming, coordinating, and verifying purchase orders and project details with internal teams and vendors.

The successful candidate will manage multiple priorities, maintain data accuracy in ERP systems, and provide timely, customer-focused service while supporting continuous improvement in administrative processes.

Qualifications

• 1-3 years of admin, purchasing, operations or customer service experience preferred
• Strong written and verbal communication skills
• Proficient in Microsoft Office, including Excel, Outlook, and Word

Responsibilities

• Review and confirm Purchase orders, project details, and related documentation for accuracy and completeness
• Communicate with vendors, and internal teams regarding order status, scheduling, and required follow-up items
• Maintain and update data within the ERP system, and internal tracking systems
• Coordinate confirmations related to shipments, or service activities
• Prepare and distribute confirmation follow up emails, reports, spreadsheets, and supporting documentation
• Identify discrepancies or missing information and proactively resolve issues with appropriate stakeholders
• Provide timely responses to inquiries
• Ensure compliance with company procedures, documentation standards, and communication expectations
• Support continuous improvement initiatives to improve administrative efficiency and accuracy

Skills

Strong communication

Attention to detail

Organizational skills

Task prioritization

Independent work

Tools

MS Office

ERP systems

Job description

Confirmation & Expedite Specialist

Contract-to-hire

$23-25hr

Industry- Manufacturing & distribution

Location- Franklin, MA - 5 days onsite initially to train. Normal is Mon-Thur onsite

Why open: Newly created position that reports to the Purchasing Manager

Must haves

• 1+ years of admin, purchasing, operations or customer service experience
• Strong written and verbal skills
• MS Office (Excel, Outlook & Word)

Preferred

• Manufacturing or Distribution industry
• Purchase order experience

Job Description

The Confirmation Specialist is responsible for providing administrative and operational support through the coordination, verification, and confirmation of Purchase orders, project details, schedules, and related documentation.

This role serves as a key communication point between purchasing and other internal teams (including customer service) to ensure accuracy, timely follow-up, and a high level of customer service.

The ideal candidate is highly organized, detail-oriented, and capable of managing multiple priorities in a fast-paced environment.

Responsibilities

• Review and confirm Purchase orders, project details, and related documentation for accuracy and completeness
• Communicate with vendors, and internal teams regarding order status, scheduling, and required follow-up items
• Maintain and update data within the ERP system, and internal tracking systems
• Coordinate confirmations related to shipments, or service activities
• Prepare and distribute confirmation follow up emails, reports, spreadsheets, and supporting documentation
• Identify discrepancies or missing information and proactively resolve issues with appropriate stakeholders
• Provide timely responses to inquiries
• Ensure compliance with company procedures, documentation standards, and communication expectations
• Support continuous improvement initiatives to improve administrative efficiency and accuracy

Qualifications

• 1-3 years of administrative, customer service, coordination, or office support experience preferred
• Strong attention to detail and organizational skills
• Excellent written and verbal communication skills
• Ability to prioritize tasks and manage multiple responsibilities simultaneously
• Proficient in Microsoft Office,including Excel, Outlook, and Word
• Experience with ERP systems preferred
• Ability to work independently while collaborating effectively with cross-functional teams