Order And Data Entry Rep

Guardian Protection Products; Vernon Hills (IL); On-site; USD 29,000 - 32,000; Full time

Job summary

Rust-Oleum in Vernon Hills, IL is seeking an Order and Data Entry Rep to review, verify, and enter customer and sales orders into the system with accuracy.

The role requires strong attention to detail, basic Excel/Word skills, 10-key by touch, and the ability to work with cross-functional teams. Typical hours are Mon-Fri, with benefits after probation.

Qualifications

• 10-key by touch required.
• Experience with order entry and customer service.
• Basic Excel and Word skills.
• SAP experience is a plus.
• Strong attention to detail.
• Ability to prioritize workload with urgency.
• Clear written and verbal communication.
• Team player attitude.

Responsibilities

• Identify customer account number before entering orders.
• Enter manual orders into SAP within 24 hours of receipt.
• Respond to requests, identify discrepancies or problems with orders.
• Provide pricing or documents needed for correction.
• Add concise notes for corrections inside the order.
• Confirm name, address, and billing information.
• Verify product numbers and specifications for orders.
• Check inventory to determine availability.
• Review orders for completeness and forward incomplete ones.
• Receive and respond to customer complaints.

Skills

10-key by touch

Order entry

Customer service

Excel & Word

SAP

Attention to detail

Prioritization

Communication skills

Team player

Tools

SAP

Job description

Job Title: Order and Data Entry Rep

Location: Vernon Hills, IL

Department: Customer Service

Reports To: Supervisor, Customer Service

Weekly Schedule: Monday-Friday 8:00am - 4:30pm

JOB PURPOSE:

As our Order and Data Entry Rep, you'll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner. You'll need strong attention to detail to catch errors and discrepancies when processing sales orders. Communicate with various departments ensure on-time deliveries..

RESPONSIBILITIES:

• Identify appropriate customer account number prior to manually entering customer purchase order.
• Enter manual orders into SAP system within 24 hours of receipt.
• Respond to requests: identifying discrepancies or problems related to orders.
• Provide appropriate pricing or customer service rep documents needed for correction.
• Provide clear and concise notes within the order with corrections needed by pricing team or CS Rep
• Confirm customers' name, address, and billing information are correct.
• Verify product numbers and specifications of items to be purchased, and enter this information on order documents.
• Check inventory records to determine the availability of requested merchandise.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Receive and respond to customer complaints.

REQUIREMENTS:

• 10-Key experience by touch
• Prior order entry/customer service experience
• Basic understanding of Excel and Word.
• SAP a plus
• Strong attention to detail
• Ability to prioritize workload and handle work with a sense of urgency
• Effective written and verbal communication skills
• Must be able to work well with others/good team player

Pay: $21 - $23/hr

From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis.

Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class