Order And Data Entry Rep

Rust-Oleum Corporation; Vernon Hills (IL); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Benefits after 30 days

401(k) plan

Paid holidays

Vacation days

Job summary

Rust-Oleum Corporation is seeking an Order and Data Entry Representative in Vernon Hills, IL. The role focuses on reviewing, verifying, and entering customer and sales representative orders into the system with accuracy and timeliness.

You will need strong attention to detail to catch errors and discrepancies, and you will communicate with various departments to ensure on-time deliveries. This full-time onsite position offers benefits after probation and a collaborative team environment.

Qualifications

• 10-Key experience by touch is required.
• Prior order entry/customer service experience.
• Strong attention to detail and ability to prioritize workload.

Responsibilities

• Identify appropriate customer account number prior to entering orders.
• Enter manual orders into SAP within 24 hours of receipt.
• Respond to requests and identify discrepancies or problems related to orders.
• Provide pricing or documents needed for corrections.
• Note corrections clearly for pricing/CS teams.
• Confirm name, address, and billing information for customers.
• Verify product numbers and specifications entered on order documents.
• Check inventory records to determine availability of items.
• Review orders for completeness and forward incomplete orders for processing.
• Receive and respond to customer complaints.

Skills

10-Key by touch

Order entry

Customer service

Excel

Word

Tools

SAP

Job description

Job Title: Order and Data Entry Rep

Location: Vernon Hills, IL

Department: Customer Service

Reports To: Supervisor, Customer Service

Weekly Schedule: Monday-Friday 8:00am - 4:30pm

JOB PURPOSE:

As our Order and Data Entry Rep, you'll be reviewing, verifying and entering our customers and our sales representatives orders into the system in a timely and accurate manner. You'll need strong attention to detail to catch errors and discrepancies when processing sales orders. Communicate with various departments ensure on-time deliveries..

RESPONSIBILITIES:

• Identify appropriate customer account number prior to manually entering customer purchase order.
• Enter manual orders into SAP system within 24 hours of receipt.
• Respond to requests: identifying discrepancies or problems related to orders.
• Provide appropriate pricing or customer service rep documents needed for correction.
• Provide clear and concise notes within the order with corrections needed by pricing team or CS Rep
• Confirm customers' name, address, and billing information are correct.
• Verify product numbers and specifications of items to be purchased, and enter this information on order documents.
• Check inventory records to determine the availability of requested merchandise.
• Review orders for completeness according to reporting procedures and forward incomplete orders for further processing.
• Receive and respond to customer complaints.

REQUIREMENTS:

• 10-Key experience by touch
• Prior order entry/customer service experience
• Basic understanding of Excel and Word.
• SAP a plus
• Strong attention to detail
• Ability to prioritize workload and handle work with a sense of urgency
• Effective written and verbal communication skills
• Must be able to work well with others/good team player

Pay: $21 - $23/hr

From big benefits to small, we take care of our associates! After 30 days of employment, you will be eligible for a benefits package that includes medical, dental, life, disability and business travel insurance, flexible spending accounts, EAP, stock purchases and vacation/sick days/parental leave. We also offer a 401(k) plan after three months of employment. Associates are vested in the RPM Pension plan after completing five years of service. Rust-Oleum offers 9 paid holidays and one floating holiday per year. You are also eligible to earn three weeks of vacation on an annualized basis.

Rust-Oleum is an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color, or any other protected class