Order Accuracy & Support Specialist

Marvin; Minnesota; On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid parental leave

401(k) match

Wellbeing account

Profit sharing

Job summary

Marvin is seeking an Order Review Specialist to support customers and manufacturing by ensuring order accuracy and prompt responses to internal inquiries. You will verify orders in OMS and ICIM and communicate professionally with teams to keep orders on track.

You will analyze dealer comments, research original order information, and execute changes while assisting with warranty claims to prevent repeats. This is a full-time role at Marvin.

Qualifications

• Excellent interpersonal skills and professional communication.
• Strong attention to detail with order accuracy focus.
• Experience with an order management system or ability to learn quickly.
• Proven customer service experience in a fast-paced environment.

Responsibilities

• Partner with internal teams to analyze and correct project/orders in OMS and ICIM.
• Review dealer comments for non-standard items and resolve issues.
• Research original order information to fulfill warranty claims and prevent repeats.
• Provide timely, courteous communication with internal customers and support.
• Apply problem solving to resolve order-related issues and changes.
• Assist departments in training and execute order changes as needed.

Skills

Interpersonal skills

Attention to detail

Order management system

Customer service experience

Tools

Order Management System (OMS)

ICIM

Job description

Marvin is seeking an Order Review Specialist to support customers and manufacturing by ensuring order accuracy and prompt responses to internal inquiries. You will verify orders in OMS and ICIM and communicate professionally with teams to keep orders on track.

You will analyze dealer comments, research original order information, and execute changes while assisting with warranty claims to prevent repeats. This is a full-time role at Marvin.