Order Integrity & Customer Care Specialist

Marvin-62abfd9; Warroad (MN); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Wellbeing account

Profit sharing

Volunteer opportunities

Brighter Days Fund

Paid holidays

Job summary

Marvin seeks an Order Review Specialist in Warroad, MN to support customers and manufacturing by ensuring order accuracy. You will analyze orders in OMS and ICIM and correct discrepancies before manufacturing to produce the right products.

The role includes researching order details, communicating with internal teams, and resolving issues with a professional approach. Join Marvin and contribute to a team that values accuracy, customer care, and collaborative problem solving, with competitive pay

Qualifications

• Experience with an order management system or the ability to learn new technology.
• Proven customer service experience.
• Excellent interpersonal skills and attention to detail.

Responsibilities

• Partner with an Architectural Project Manager to analyze and correct project orders in OMS and ICIM before they reach manufacturing to produce.
• Analyze dealer comments for specialty products and parts not standard offerings in OMS.
• Research original order information to ensure customers receive what they need for warranty claims and prevent repeat orders; coordinate with Customer Care to find alternatives when required.
• Provide professional, timely, and courteous communication with internal customers including tech support, architectural, special calculations, and sales teams.
• Apply problem solving skills to resolve issues and assist dealers and all Customer Service departments in training opportunities as needed.
• Execute order changes as required.

Skills

Interpersonal skills

Attention to detail

Order management system

Customer service experience

Tools

OMS (Order Management System)

Job description

Marvin seeks an Order Review Specialist in Warroad, MN to support customers and manufacturing by ensuring order accuracy. You will analyze orders in OMS and ICIM and correct discrepancies before manufacturing to produce the right products.

The role includes researching order details, communicating with internal teams, and resolving issues with a professional approach. Join Marvin and contribute to a team that values accuracy, customer care, and collaborative problem solving, with competitive pay