Order Integrity & Fulfillment Specialist

Marvin; Warroad (MN); Sur place; USD 42 000 - 48 000; Plein temps

Avantages offerts par ce poste

Health insurance

401(k) retirement savings match

Wellbeing account

Profit sharing

Volunteer opportunities

Brighter Days Fund

Résumé du poste

Marvin is seeking an Order Review Specialist to ensure order accuracy and serve internal and external customers. You will analyze and correct orders in OMS and ICIM before manufacturing and maintain responsive communication with teams across departments.

The role emphasizes attention to detail, problem-solving, and training support to ensure high-quality orders, in a family-owned window and door company with a long history of growth.

Qualifications

• Excellent interpersonal skills.
• Strong attention to detail.
• Experience with an order management system or the ability to learn new technology.
• Proven customer service experience.

Responsabilités

• Partner with an Architectural Project Manager to analyze and correct project orders in OMS and ICIM before they reach manufacturing.
• Analyze dealer entered comments for specialty products and non-standard offerings in OMS.
• Research original order information to ensure customers receive what they need for warranty claims; coordinate with Customer Care as needed.
• Provide professional, timely, courteous communication with internal customers including tech support, architectural, special calculations, and sales areas.
• Apply problem-solving skills to resolve issues.
• Assist dealers and Customer Service departments in training opportunities as needed.
• Execute order changes.

Connaissances

Interpersonal skills

Attention to detail

Order management system

Customer service

Description du poste

Marvin is seeking an Order Review Specialist to ensure order accuracy and serve internal and external customers. You will analyze and correct orders in OMS and ICIM before manufacturing and maintain responsive communication with teams across departments.

The role emphasizes attention to detail, problem-solving, and training support to ensure high-quality orders, in a family-owned window and door company with a long history of growth.