Order Review Specialist

Marvin; Minnesota; On-site; USD 19,000 - 32,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

Paid parental leave

401(k) match

Wellbeing account

Profit sharing

Job summary

Marvin is seeking an Order Review Specialist to support customers and manufacturing by ensuring order accuracy and prompt responses to internal inquiries. You will verify orders in OMS and ICIM and communicate professionally with teams to keep orders on track.

You will analyze dealer comments, research original order information, and execute changes while assisting with warranty claims to prevent repeats. This is a full-time role at Marvin.

Qualifications

• Excellent interpersonal skills and professional communication.
• Strong attention to detail with order accuracy focus.
• Experience with an order management system or ability to learn quickly.
• Proven customer service experience in a fast-paced environment.

Responsibilities

• Partner with internal teams to analyze and correct project/orders in OMS and ICIM.
• Review dealer comments for non-standard items and resolve issues.
• Research original order information to fulfill warranty claims and prevent repeats.
• Provide timely, courteous communication with internal customers and support.
• Apply problem solving to resolve order-related issues and changes.
• Assist departments in training and execute order changes as needed.

Skills

Interpersonal skills

Attention to detail

Order management system

Customer service experience

Tools

Order Management System (OMS)

ICIM

Job description

Job Overview

An Order Review Specialist supports customers and manufacturing with ensuring order accuracy. A specialist will maintain the ability to respond to internal order inquiries efficiently and on any level. They will provide helpful information and answer questions regarding order entry. A specialist will perform at a highly professional level to ensure excellent order standards.

Highlights of your role

• Will partner with an Architectural Project Manager to analyze and correct project orders in OMS (Order Management System) and in ICIM (manufacturing software) before they reach manufacturing to produce
• Analyze dealer entered comments for specialty products and parts that are not standard offerings in OMS.
• Research original order information to ensure customers receive what they need to fulfill the warranty claims and prevent a repeat field service order. Will work with a Customer Care Agent to find an alternative if required. Check validity of product vs entered product on orders
• Provide professional, timely and courteous communication with internal customers including interaction with tech support, architectural, special calculations, and sales area.
• Apply problem solving skills to resolve issues.
• Will assist dealers and all Customer Service departments in training opportunities as needed.
• Will be responsible for executing order changes.

You're a good fit if you have (or if you can)

• Excellent interpersonal skills
• Attention to detail
• Experience with an order management system or the ability to learn new technology
• Proven customer service experience

We invite you to See Yourself at Marvin

From people to products, Marvin is committed to creating better ways of living. When you join this family-owned and -led window and door company, you belong to a community full of opportunities.You also belong to one of America's Top 20 Large Employers of 2024, according to an exclusive ranking by Forbes Magazine.For more than 100 years, we've been designing, building, and engineering premier products. Today, in our 16 locations across North America, we manufacture Marvin's portfolio of products, which includes Infinity Replacement Windows, TruStile Doors, and Marvin Coastline brands.Together, we live our values and enjoy a culture that feels like home. Our better living approach to benefits supports you at work and beyond. From day one, you receive health insurance, paid holidays, paid parental leave, a 401(k) retirement savings match and more! A few unique offerings include:

• $300 annual wellbeing account to spend on whatever makes you happy + healthy
• Better Living Day! (a paid day off to go have some fun)
• $$ Annual profit sharing - get rewarded for the role everyone plays in making Marvin a success
• Giving at Marvin - join coordinated volunteer opportunities
• Brighter Days Fund - financial support thanks to your colleagues and the Marvin family should you suffer a personal hardship

When you belong to the Marvin team, it's all part of the package.

Marvin is an Equal Opportunity Employer

This job posting is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities of the employee. Accommodation may be made to enable an individual with a disability to perform the essential functions of the position. Any employment offer depends on completing a background check and drug screen to company standards.

Compensation

$20.00 - $23.00 per hour, pay based on experience