Oracle Fusion Service Cloud Lead | CX & ERP Projects

Infosys; Everett (WA); On-site; USD 114,000 - 149,000; Full time

Benefits offered by this job

Medical/Dental/Vision/Life Insurance

Disability coverage

401(k) plan

Job summary

Infosys is seeking a Package Project Lead 2 for its Oracle Cloud practice in Everett, WA. You will define project scope, coordinate sprint planning with technical teams, and drive improvement initiatives across client engagements.

Focus areas include Oracle Engagement/Service/CX Clouds, process design, and solution delivery with a strong emphasis on risk management and client collaboration. Ideal candidates will have deep Oracle Cloud experience, architectural skills, and the ability to lead

Qualifications

• Experience with Oracle cloud service modules and cloud deployment.
• Experience in requirements gathering and solution design.

Responsibilities

• Define project objectives and scope aligned with business goals.
• Coordinate sprint planning with technical teams and stakeholders.
• Evaluate deliverables and drive adoption of new methodologies.
• Identify and mitigate risks with QA teams.
• Develop and monitor project estimates and budgets.
• Prepare technical and commercial proposals.
• Plan resource allocation and conduct performance reviews.

Skills

Oracle Engagement Cloud

Oracle Service Cloud

Oracle CX Cloud

Architecture & design

Service Request Management

Knowledge Management

Digital Customer Service

Omnichannel features

OAC reporting

AI Agents & Web Services integration

Requirements gathering

Cloud solution configuration

Cross-functional collaboration

Project management

Education

Bachelor’s degree or foreign equivalent

Tools

Oracle CX Cloud Managed Services

Groovy Scripting

Redwood UX

Visual Builder

Data migration & reporting

Job description

Infosys is seeking a Package Project Lead 2 for its Oracle Cloud practice in Everett, WA. You will define project scope, coordinate sprint planning with technical teams, and drive improvement initiatives across client engagements.

Focus areas include Oracle Engagement/Service/CX Clouds, process design, and solution delivery with a strong emphasis on risk management and client collaboration. Ideal candidates will have deep Oracle Cloud experience, architectural skills, and the ability to lead