Optometry Front Desk Specialist — 4-Day Week, Patient Care

American Eyecare; Mount Pleasant (IA); On-site; USD 21,000 - 30,000; Full time

Job summary

American Eyecare in Mt. Pleasant, IA is seeking a Front Desk Associate to deliver exceptional patient service and manage front-office operations. The role involves check-in/out, scheduling, insurance verification, and coordinating with clinicians to maintain smooth clinic flow.

The ideal candidate offers strong communication, accurate data entry, and a customer-focused mindset in a busy healthcare setting. Office administration and HIPAA compliance are essential components of the position.

Qualifications

• High school diploma or equivalent.
• Minimum of one year of customer service, reception, or administrative experience.
• Strong computer skills, including proficiency with Microsoft Office, email, and general office applications.
• Excellent verbal and written communication skills.
• Ability to multitask, prioritize responsibilities, and maintain accuracy in a busy environment.
• Strong organizational skills, attention to detail, and commitment to confidentiality.
• Demonstrated reliability, professionalism, and ability to work effectively as part of a team.

Responsibilities

• Welcome patients, coordinate check-in and check-out procedures, verify demographic information, and collect payments.
• Provide friendly, professional, and timely assistance to patients in person, by telephone, and through electronic communications.
• Schedule, confirm, and coordinate patient appointments to support efficient clinic operations and provider schedules.
• Respond to patient questions, concerns, and service needs with professionalism, empathy, and a solutions-oriented approach.
• Maintain an organized, welcoming, and professional reception area.
• Accurately enter, update, and maintain patient information within the electronic health record (EHR) and practice management systems.
• Verify insurance eligibility and benefits, communicate coverage information, and explain patient financial responsibilities.
• Collect copayments and outstanding balances, process payments, and assist with daily financial reconciliation.
• Address routine billing questions and coordinate with the billing department when additional assistance is needed.
• Maintain patient confidentiality and ensure compliance with HIPAA and established practice policies.
• Communicate and collaborate with optometrists, technicians, opticians, and other team members to support efficient patient flow.
• Coordinate patient referrals, medical records requests, authorizations, and communications with outside healthcare providers.
• Process contact lens orders, prescription refill requests, and related patient communications.
• Manage incoming calls, correspondence, mail, and other administrative communications.
• Assist with patient recall, appointment reminders, outreach initiatives, and other activities that support patient retention and practice growth.
• Identify workflow challenges and proactively assist in resolving issues that affect patient service or clinic efficiency.
• Participate in cross-training and provide support in other areas of the practice as operational needs require.

Skills

Customer service

Reception

Administrative support

Multitasking

Communication

Attention to detail

Teamwork

Confidentiality

Computer literacy

Education

High school diploma

Tools

Microsoft Office

Job description

American Eyecare in Mt. Pleasant, IA is seeking a Front Desk Associate to deliver exceptional patient service and manage front-office operations. The role involves check-in/out, scheduling, insurance verification, and coordinating with clinicians to maintain smooth clinic flow.

The ideal candidate offers strong communication, accurate data entry, and a customer-focused mindset in a busy healthcare setting. Office administration and HIPAA compliance are essential components of the position.